PepperJax Grill

I love your food, have been getting it for years, swapped to this location when the one on south 27th closed. The only gripe I have is that this is the 4th time in a row that my order has been messed up going through the drive through. Yall are generally very friendly and I have a generally good experience but it does put a damper on thing when my orders keep getting messed up. Please pay closer attention, I honestly don't want to go somewhere else but I also don't want to have to go in just to make sure my order is right too. I will be next time. I love your food, please improve though.

I should have been tipped off to how this experience was going to go when the place was almost empty over the lunch hour. The staff was busy "playing with new kitchen toys" while I waited at the counter and the drive through employee hollered to them multiple times that someone was at the counter. The employee was friendly however when she came it out to make my food. I ordered a Steak Philly, cheese fries and a drink. I don't think the value for the cost ($20) equaled out. The sandwich itself was pretty good. The fries were delicious but the cheese I was given to dip them in was below appetizing. It was grainy and didn't have the greatest flavor. I also miss when all the sauces were at the sauce bar so you could try multiple flavors on your sandwich. I hadn't been to a Pepperjax in quit

505pm 02/26/26 only 2 cars drive through. One item in the grill. 2 front and 1 drive(3 total) no acknowledgement no nothing. When I said I was going elsewhere they didn't care. Freddy's next door did a phenomenal job with a full drive through

So I got to Pepper Jack’s around 11:45 AM was in the drive-through for 5 to 6 minutes there was two trucks in front of me the The truck directly in front of me ended up pulling out of line because of how long we waited, and then I pulled up, rolled down my window, so I could see if I could hear the truck in the drive-through people talking to each other in hopes that it wouldn’t take very much longer. I sat there for two more minutes couldn’t hear anybody even talking to the guy in front of me so I just drove away because eight minutes without a single car moving yikes!

If you want to eat at a place infested with Cockroaches this is the place for you! Absolutely disgusting! Told a team member working at the counter and she shrug her shoulders like it was normal no attempt to clean the area or anything! Won’t be back!