Penn Station East Coast Subs

The whole process from ordering to receiving our food was exceptional. The food was very hot and tasty! However, it was an extremely cold night and the restaurant was uncomfortably cold. Having some heat would have made this a 5 star review.

Thomas was great! He was friendly and professional and got my order ready pretty quick considering all the other customers that were there during dinner rush. This is our favorite location because everyone is always so nice compared to some of the other locations ive been to. There was an issue with my order bc the system charged me for light cheese but Thomas had Megan fix it and refund me. We love the florence penn station!

I quit eating here because they always mess up my orders. Yesterday for the first time in ten years I gave them another chance and it was perfect. Today I went back. I ordered a cheese steak on whole wheat or grain, they gave me white, I asked for green peppers and banana peppers they didn't add the green peppers. They were not very busy at all. Simple mistake and the food I got was great but not what I ask for. So between yesterday and today for they are 50/50. I'll try again in a few years.

When I first started going here it was great; workers knew my order and asked for the size. Now there are new employees and not knowing my order is perfectly fine. But, I gave it 4 stars because of one thing: • I did a call in & came in roughly 20 min later to pick it up. I sat at the tall table in front & patiently waited. I could see my sandwiches laying by the lemonade & was asked my name 2x so they could check my order. Each time I told them those were mine back there & the response was always "we're waiting on fries." 45 MINUTES LATER.... I am still waiting. Order after order leaving before I received mine. The GM or owner happened to be there and came out. He noticed me still sitting and inquired as to what was going on. I calmy explained, and he got my order to me right away a

First time at this location. I was a little nervous at first. Employees were friendly & greeted us when we walked in and were patient with us when we didn't know where to order & then pay (two different spots). Some signage for that might be helpful for new customers. Food was delicious. Fresh-squeezed lemonade was yummy! Menu was clear & easy to read.