Penn Station East Coast Subs

Terrible food. The wrap had way too much vinegar in it and ruined the texture and taste. The pizza sub had almost all the meat In one bite and was a grease monster. When they took my order I could barely hear the guy asking me what I wanted. All of the workers were incredibly quiet. The tables were sticky and smelled awful but at least they played 2hollis.

My experience this time at this location was great but disappointing at the same time I went there, and I expressed my allergies to the person that rung me up and took my order several times I told him I was allergic to mushrooms. He told me they would mark the sandwiches and also no mushrooms will be put in my sub unfortunately that was not done so when they were wrapping my sub, they could not tell which one was which and they advised me that I should’ve informed somebody when I told them I did inform the man that took my order. I think the manager‘s name was Nick and the other guy‘s name was Juan. They immediately stepped in action took my allergy seriously and remade my food as well as clean the grill before they made my food over. I want to thank them so much for taking my allergy ser

09/12/2024 - First time visiting this Penn Station in a very long time. When I entered, I was not greeted and was told to wait a moment. Once the order taker was ready, I was still not greeted. I was asked what I wanted to order and I obliged. I ordered a large Philly Cheesesteak, with a small French fries, and a large lemonade. A customer who entered this Penn Station after me, received his order before mine. When I arrived to my place of employment, my sandwich was not cut in half. My fries did not and were not fresh. Parking out front, but tight and limited. Customer Service should be revisited. Btw, a male took my order who name was not Melissa. Okay prices.

For the second time they have messed up my order and inconvenienced me by having me return it due to their fault. Neither time was I compensated for the mistake let alone the inconvenience, not even so much as an apology! To add insult to injury I placed an online order on their app only for the app to state the order was not completed but my bank account was charged! This was New Years Eve 2026. I then proceeded to the Bexley location when upon arrival they were closing early so I was unable to place an order. I spoke with the manager on duty showed him where I placed the order, the apps response & where the money had been taken from my account. He informed me they were closed but they had a sub no one picked up I could have & lord & behold it was the order I'd placed online literally ear

Ordered door dash picked it up nothing on the sub. The guys behind the counter with the beard refused to give me any toppings I told him I would pay for it. He refused. I walked over to Jersey mikes asked the for topping and they gave them to me. Just something a customer should not have to fight for. I’ll never step foot into another pennstation again.