Papa Johns Pizza

I like those cheese sticks so much better than Domino’s. The pizza is good. I would not do it cross there really I prefer brick oven pizza but if you’re not gonna do a brick oven pizza Papa John’s way to go with the guy who answered the phone he does a great job sometimes he gets on my nerves because he’s too professional and I just wanna go ahead and order my food. It is awesome.

Tonight I placed a pickup using the app, placed the order, was charged and about 15 minutes later I checked to see the status. I noticed that it was cancelled and I did not know why. The cancellation did not leave any comment. I looked at the bank account to see if I was charged, and I was. Then I looked at my phone and noticed a missed call from the place. I found out that they ran out of the stuffed pizza dough. I called and spoke with the manager. By then they had the dough, but when I asked details about my order, he was very short with me and rude. He made me feel like it was my fault. I asked if he can redo the order for the same deal and he put me on hold a few times without notice, came back and said, he did not know and he'll try. I got a slightly better deal which I appreciated,

I am absolutely appalled by the level of incompetence and disregard for basic food safety shown by this Papa John’s location and their DoorDash driver. Our address is clearly in their system, yet the driver never attempted to call my husband when they “couldn’t find” our home. Instead, they waited until they were already driving the pizza back to the store to contact him. When my husband called the store to understand why the order was being returned, they claimed they would remake the pizza and send out a fresh one. That was a lie. They delivered the original, unsealed, cold pizza—the same one that had already been transported around, exchanged hands, and sat in a vehicle. Completely unacceptable and a clear health concern. When my husband called back to report that the pizza was cold a

I placed a large order with this Papa John’s location for 22 pizzas for a kids’ lunch event at our church. Since the app only allows a maximum of 10 pizzas per order, I had to place three separate orders and clearly mentioned the pickup time because the food needed to be ready on time. When I arrived, they had only prepared 10 pizzas. I ended up waiting another 45 minutes for the rest. When I asked about the delay, the staff told me it was because I placed multiple orders—something their own app requires. He even told me I could cancel the order if I wanted. I dropped off the first 10 pizzas so the kids could start eating and returned to pick up the remaining order, only to find that they had cancelled it, assuming I didn’t want it anymore. To “compensate,” they made 10 medium pizzas for

I have been a long-time Papa John’s customer, but I had a very disappointing experience at this location (Store #1022). My order was marked “Ready for Pickup,” but I still had to wait about 15 minutes, and the pizza was later found on the delivery shelf after being told twice that it wasn’t there. Unfortunately, when I opened the box, the order was completely wrong, so I had to drive back to the store. When I spoke to the manager, Errol, there was no apology or explanation, and the communication was very unprofessional. Mistakes can happen, especially during busy times, but the way this situation was handled made me feel disrespected as a customer. I hope Papa John’s will review this incident and improve training and service at this location. I would like to continue being a Papa John’s