Papa Johns Pizza

Ordered food to crystal mn. Delivery driver did not use crystal zip code. Called asking where my food is, was told delivered, but they would send me another one. Waiting an hour since order was in, no pizza. Called back to the store and they said the delivery driver just got back and delivered it. They didnt want to refund me but said they would. 2 weeks have gone by and I call about my refund. They stated nothing was issued and its been so long they need a manger to look but it is our busy time and he will have to call you back in 2 to 4 hours. I recommend pick up not delivery. This place use to be good not sure what has changed.

Whoever was working by themselves on the morning of 05/12/2025 at 11:30am is the reason for this 5 star review. He was so excited to make my pizza which was his first order of the day. He was so friendly and literally the best pizza man I have ever encountered. I could tell he enjoyed making this pizza by the quality of how it was put together and how good it tasted. I have never had a Papa John’s pizza taste this good before. Sometimes all it takes is for someone to love and enjoy doing whatever they’re doing, no matter the task, to make a profound difference.

They always send a door dash person who always forget to bring change in hopes for a bigger tip. This is the second time I am placing a order tonight. Probly going to have the same result. I called the store manager and she was not even remotely helpful. Said I would have to place my order with a debit card or coe get it ? So your 3rd party drivers dont have change? Crazy. Since when does poppa johns not accept cash ? This is only one of the problems I have had with this store. They always forget stuff with your order or dont follow order directions or forget the pop. Im surprised you guys cant keep drivers. 😤 your service and delivery department is in urgent need of revamping. Not to mention all the poppa bucks on my account from the first order are gone. And they arnt on my account for t

I didn't know well done meant I couldn't eat it!. I have been getting my pizza like this for years and never had one look like this glad I didn't pay full price if I had the gas I would of took them back!

Got the wrong crust. I ordered regular crust but got thin/gluten free crust instead. Could not finish as it was not my preference in taste. Not flavorful and quite cardboard-like. A refund and or new pizza would nice. Just saying. Maybe? 🤷‍♂️