Papa Johns Pizza

I paid for extra cheese but the cheese didn't even cover the pizza completely. I was told that sometimes it melts toward the center. There was cheese missing in the center. I called and complained and got 25% off my order but I'm not going back. I ordered pizza with normal cheese last time and got a pizza with a couple of sprinkles of cheese. Some of the pieces didn't even have cheese.

I placed an online order at 4pm and indicated pickup time at 8:15pm (very routine procedure, I do this all the time at Marcos with zero issues). I go pickup the pizza at 8:15, and paid for it. The pizza was ice cold and dried out. I talked to the manager and asked why it was ice cold. She said they made it at 4pm, and had been sitting around ever since, waiting for me to pick it up. Firstly, why would you allow pizza to be sitting around for 4 hours and not question why, and secondly why would you let someone buy that same pizza and not say a word about it?? This is twisted in my mind. All the managers said was “the website messed up, not us.” Really?? I won’t be going back. This is messed up. The manager said “just re-heat it”. Seriously? Any other local pizza place would re-make the pizz

Recently I went to papa johns and ordered the garli knots. The staff were super friendly. I was super impressed with how fast the order was prepared after I ordered. I would definely be coming back to this location

We have been eating Papa John’s pizza for years. It has mostly stayed true to taste over the years. When choosing which location to have deliver to us, we were nervous because of other’s recent reviews. However, we still did and maybe things have been adjusted since those negative reviews. I called just to make sure our order was received and the ETA. I was greeted by a friendly (but busy sounding) person and was informed our pizza was out for delivery already. Our order was received and delivered promptly piping hot & fresh. Whether or not the other reviews were accurate, it seems adjustments have been made to correct some concerns. Well done.

I observed that the employee who prepared my pizza came directly from the cash register after handling money and proceeded to make my food without washing his hands. This situation raises serious concerns regarding hygiene and compliance with basic food safety standards. Proper handwashing is essential to prevent cross-contamination and to ensure the health and safety of customers. I find this practice unacceptable and concerning. I hope this matter is taken seriously and addressed promptly to prevent similar situations in the future. I would appreciate knowing what steps will be taken to ensure food safety protocols are properly followed.