Papa Johns Pizza

Normally have good service on Fridays but yesterday (Sunday) service was off. Pizza is missing pepperoni. Also the toppings and cheese are not even at all. Just not up to the usual higher standards.

I’ve been a regular customer at this location, usually ordering at least twice a week. Unfortunately, my recent experience was quite disappointing. I accidentally ordered the wrong pizza and, after returning to the store to exchange it, I was told it would take about 25-30 minutes. I waited for 30 minutes in my car and then checked back in, only to be told they were too busy. Eventually, I placed another order, which was ready in just five minutes, but the original exchange was never fulfilled. I was not even informed about it. This is not the level of service I expect from such a well-known brand. I hope they improve their customer service in the future.

This used to be a good location but my last to pickups have been bad. I use the app and order a few hours in advance and provide a pickup time. The last two orders I have walked in to pick up my pizza, give them my name, they look at the rack, don’t see my pizza, then walk away. No “Sorry it’s not ready.” or “Let me check on your order.” Just ignore me. After 10min or so standing behind the counter I will try to get someone’s attention but nothing. Last time I was there it was 30 minutes before I received my pizza. The time before that at least 20. Seems like management is nonexistent at this location.

The cut on the pizza was horrible. It was NOT completely cut had to use my own knife/scissors to get a slice. Btw....when placing an order over the phone, its overdoing on suggestions an add on for additional price.

I walked here on 10/22/25 to order my son some pizza I just left teacher parent conference this was a gift to my son for good behavior only to be half way greeted by the employees. On top of that nobody wanted to take my order the store manager RENEE told me to use my phone to order …. Keep in mind my phone is on 1% obviously if I wanted to order from my phone I WOULD NOT have drove up to the store physically . On top of lack of customer service she called me a stupid person under her breath which she didn’t think I heard her say but I did . Word of advice for people like RENEE if you don’t like people you should not be working customer service it’s not my fault Renee that your OLD, working at papa John’s, and got an attitude, you need to pick a struggle instead spreading your negative ene