Papa Gino's

My family did a timed pre order today placed (about 6 hours ahead of time online) for a large group coming from a local bowling alley for a birthday celebration. All 6 pizzas were ready when we got there at our exact time…fresh, hot and delicious! Plenty of paper goods, a nice bright, clean dining area with plenty of seating. Clean bathrooms and super friendly staff! All the guys at the front counter went above and beyond. Great visit!

My order was picked up by the deli ery driver at 12:45, he then sat in the parking lot for 20 minutes before delivering my food 10 minutes away. Food was cold when it got here.

Place is not run well. No communication with customers. Ordered a large steak 9 with no pepper and add mayo and 2 slices of pepperoni pizza. After standing there for over 25 minutes, still not had my order. Girl working up front standing over daydreaming instead of putting cooked order in the pickup area. Ended up asking for a full refund do to lack of communication and no food after 25 minutes. I won’t be ordering from this location ever again.

Papa Gino’s is kind of a shadow of what it was when I was growing up. Even just 5-6 years ago it would have been hugely busy and crowded in the restaurant and pickup too. Alas they were empty I the restaurant and I saw a few orders being prepped at dinner time on a Tuesday. The food, on the other hand, still is my favorite chain pizza in New England, the crust and sauce are good and toppings good too. Taste makes me think of my childhood.

Amber and Monte were have the best customer service skills. Very helpful and extremely accurate with their suggestions.