Panera Bread

I stopped by Panera for my birthday reward and they gave me a free cinnamon roll 🥳 It was SO good & perfectly sweet. The drive thru was super quick and easy, and the employee who helped me was so sweet and friendly. It honestly made my birthday feel a little extra special. Definitely coming back!

*This review is no reflection on the waitstaff who were pleasant.* Whomever the distributor/baker is now for this Panera, simply has no clue what they're doing. Serious training is needed on that side. The Asiago bagel contained a gross clump of who knows what, not the Asiago cheese bagel that it used to be & it tasted like pure cardboard. The Almond Croissant's "paste" was foul & MEALY, it'd break a Frenchman's heart. Neither were edible. Total waste of $16 (I purchased an Everything bagel to make the sandwich edible), the coffee was ok. Staff friendliness and assistance: 10/10 Food: I wouldn't even feed that to my Pyr.

Was really impressed with my food and experience for a first time customer... Great deals through the app as well... Friendly employees and good sweet tea.

To be honest, I've stopped going to Panera Bread for years because it's just gone downhill, but I decided to take a chance on this location since moving to Tyler and I have to see one thing I noticed was how exceptional the service was and also how clean this location is. I ordered a menu item that has long been gone but the manager (I assume), Memo, made it happen. He also came around and asked everyone how things were and I also saw him cleaning. I was thoroughly impressed and I will definitely visit this location again.

The cashier who took my order was very kind and polite, but there was one woman who was working the drive-through who kept complaining of the drive-through orders. She would mention that customers were incompetent for ordering certain drinks calling it, “they are just ordering chocolate milk”. I wouldn’t have felt to write this review if it was not broadcasted in front of multiple customers, felt very unprofessional and like business was not wanted. This was 2/8/26 at 10:30am.