Panera Bread

We placed a to go order today for the first time at Panera and I'm really surprised by the quality and service I received. I'm not typically a fan of sandwich shops, but we were gifted a gift card for a few meals by a friend. I ordered the pick two combo and got the half toated Italiano with the half green goddess chicken cobb. My husband ordered the chicken bacon rancher. We also ordered an iced vanilla latte plus a kitchen sink cookie. The portion sizes were perfect. The bread tasted pretty good. Everything was cooked well. The flavor of the italiano was excellent and exactly what I was hoping to get. I was happy with the green goddess dressing and salad as well. The cookie is MASSIVE and delicious. It's so worth the price! We also ran into an issue during our visit which was handled

Absolute cutest Panera ever. Great seating areas, nice patio, and I love the drink bar area. The worker that helped me was super nice and made my fresca drink quickly!! Definitely coming here again w friends. Great customer service.

Ordered a bowl of soup with a baguette as the side in drive thru. The baguette piece was underbaked in the middle. Went into the store and got a new piece, but it was still underbaked on the inside. I went back through the drive thru and asked for a piece of focaccia bread (because it’s their thinnest bread and figured it would be fully baked). NOPE. You can still smell the starter and see/feel the cold wet dough in the middle. Mind you, I gave them back the underdone pieces of baguette while in the drive thru the second time… I didn’t want them to think I was doing all this for extra bread. Perhaps their night baker needs to be re-trained. Sadly, I have a sensitive stomach and won’t risk eating the bread. Great that my $9 soup won’t be accompanied by any bread.

All of the staff went above and beyond on our visit! I recently had the misfortune of my car breaking down right at the drive through speaker before ordering and shortly before closing. EVERY single staff member made sure we were safe. My teen had never tried Panera and she ordered a Rustic Potato Soup while we waited to figure what we would do. Edith (I believe that may be her name) checked on us and even gave her a cookie and the manager on duty gave her a drink. We were so blessed to have been surrounded by people who genuinely care about others. We are so grateful for the amazing staff at this Panera, may you all have continued success, surpass any goals, and continue to grow in all areas. Thank you all for an amazing customer experience.

Jason was working tonight and took my order in the drive thru and let me just say I have never been so impressed with Panera! He was so sweet from taking my order, to taking payment and fulfilling my order. It’s so rare to have such good service with fast food type stuff. You guys should be proud to employ him. He was awesome!!!