Panera Bread

I ordered 2 coffees. Got to the coffee counter, no milk of any kind. All containers were empty. I had to flag down a worker to get half and half. Waited 20 minutes. Asked again. Was told rudely, you can see I'm working on it. Then beause i asked she made me wait again. I politely put the cups on the cash counter and said I didn't want them because couldn't get any cream. It was not busy, I was the only customer waiting. This is unacceptable behavior. The customer in front of you comes first.

This place deserves a ZERO rating. You request your food on a computer, I waited 35 minutes for a $15 sandwich & was not notified when it was ready. There was a wall with names — it said my order was ready. Food was nothing special, the tables were dirty, utensils were not stocked. Customers have to do everything, create the order, go pick it up, clean the table, throw away trash. What are the staff doing? As little as possible! And I could not leave a review at Panera — it wasn’t working! Hmmm.

I think the food is very low quality and it takes forever for the food to come out. I don’t recommend this place and will likely never return. Go elsewhere don’t waste your time or money!

If I could give the service a 0 I would. Older Lady at the front of the pick up section with glasses thinks shes above everyone around her and every single time I have gone there, have had to listen to her yelling about a range of things from personal drama to belittling coworkers in front of many guests. Inappropriate topics from time to time but the attitude and communication skills in general are abysmal to say the least. Last time I came, put in a pick up order at 12:30. Arrived at 1:10. Name was on a bag at pick up section but was not what I ordered. Explained that to this lady (who I was uncomfortable speaking to to begin with based on how I see her treat others) and all she had to say was that my order wasn’t made yet and that she has no idea what’s going on due to it being busy. Th

Just picked up a $15 (after taxes) “whole” Strawberry Poppyseed salad to go. Total rip-off!! Tiny portion, made even tinier by the fact that I asked for the dressing on the side. They packed them INSIDE the to go container, taking up even more space! Next time I’ll order “eat in,” and will use up 3 or 4 of their to go containers, or better yet bring a large, washable and reusable one of my own. Shame on you, Panera, but your customers (at least this one) is forewarned and forearmed!! Update: Just unpacked skimpy portion, and the lies keep piling up. Menu says “topped with toasted pecans.” Not a one to be found. At all. I’m generally a generous person, and get that there may be “supply issues,” and that you’re a chain restaurant apparently not in control of your own website/on-line order