Panera Bread

OMG. First time ordering. Ordered asiago steak sandwich on baguette. Where's the beef?? Holy crap 12 bucks for a sandwich with hardly anything on it. Also ordered the chili. Worst chili I've ever tasted. Couldn't even eat it 12 bucks for a crappy grilled cheese sandwich. Holy crap. I'll never go to paneras every again.

I like this space for all kinds reasons to stay. Staff is great and welcoming. ZERO problems with time of service, they get you food out quickly and efficiently. Plenty of space to chill, socialize, do work, have meetings, relax, and have reading and personal study. And the food is great, and the place it kept visibly clean. Great place to be with people overall.

I was there around 10am on a Saturday. I ordered a coffee ahead of time they their app. Once I got there, my coffee cup was not in the pick up area and I waited almost ten minutes while the only two employees in there were helping other customers. Once I got my coffee cup and went to fill it up, the coffee itself wasn't even like warm, which I didn't realize until I left. Usually this Panera is extremely busy and packed, with almost every seat being filled every time. I've had good experiences here in the past, so maybe they were just having an off day. The pastries and sandwiches are very good. The employees are also very polite and respectful. I'll adjust my rating next time I go off it's a better experience.

I had placed an order for delivery through the Panera bread app and the delivery person rejected my order. When I called the store Kelvin was very nice and accommodating to make sure my order was delivered. Within 5 minutes of that call I was informed I had a new delivery person. The food was delivered quickly and quality was unkept. This is a thank you to Kelvin for the amazing service and care provided.

I asked to switch the dipping sauces between the two Chiabbata Dipping Sandwhiches and was told, "We can't do that". When I called the manager over, his only explanation was "We just can't". I can understand policy but when policy can only be explained by "We just can't", it baffles me. Before that, I tried to order something off thre breakfast menu during a time that breakfast hours were still in effect and I was told, "We stopped breakfast already". It seems to me that this Panera location has no regard for real customer service.