Panera Bread

I had the Caprisi sandwich and a cup of coffee. I was slightly disappointed when I tried to pour the house blend, which turned out to be an empty pot. I decided on the only other dark roast available. I mentioned it to one of the staff behind the counter, and he seemed genuinely concerned that the pot was left empty. I sat down and enjoyed the sun coming through the windows and the excellent sandwich. To my surprise, a few moments later, the gentleman from behind the counter brought me a fresh cup of the house coffee. I really appreciate his thoughtfulness and excellent service, it made my day.

Are they under staffed or clueless? Went in there was a customer waiting at the register. An employee was doing something with the baked goods and walked by several times, there was another walking back and forth finally mentioned something about baking baguettes, 1st employee says "we have some", points by register. 2nd employee, " I was told to make more. She wonders off returning later with maybe 8 frozen baguettes, rolls those in the oven. Finally comes to the customer. I was there 10 minutes behind this person, thinking she needed the baguettes. Nope. Baguettes take priority over customers. Food was okay, I would serve the french Onion soup differently for a carry out order. Topping were either non existent or had dissolved in the soup. Was getting lunch to go for myself and a co-work

Person calling names of ready orders was not friendly. You say thank and have a good day he just looked at you. They forgot my side of bread and he looked at me crazy picked up the bread ripped it in half and just handed it to me. Disappointing experience

This Panera sucks. Last time I ordered, it was online and their inventory was incorrect so they didn't have the items I'd paid for. Instead of letting me know beforehand, that waited until I was in the store to tell me they didn't have the stuff I'd traveled there to get. Would have gone to a different Panera. Today, I had a question and stood in line for 5 minutes (timed it) and no one showed up at the register or bothered to acknowledge me at all. So I left without ordering. Go to the other Panera in Lawrence if you want accurate menu items or to actually be able to order.

I had a truly frustrating experience at this location on. The staff seemed unenthusiastic and operationally lost, leading to four consecutive issues: Seasonal Drink: They advertised a seasonal hot drink everywhere, yet told us they simply could not make it, offering no explanation or timeline for when they might. Bagel Order: A bagel was handed to us missing the requested cream cheese. Cookie Order: I had to watch an employee go to the back to check for a cookie that was clearly stocked right behind them on the display rack. Checkout Rush: The cashier did not bother to ask for my MyPanera number or if I wanted to use rewards, jumping straight to payment. I've never seen employees so unenthusiastic or encountered so many issues just trying to order items that are clearly available and