Panera Bread

Staff is always friendly, service time is hit or miss. Usually pretty quick but can take over 20min even when ordering on the app. I love the menu options and being able to get something light for lunch. Their grilled cheese and tomato soup is one of my go to’s for lunch. On more than one occasion the cheese hasn’t been warmed up enough, I order ahead and pick it up on my lunch break so getting it remade would be a waste of my lunch break and a waste of food.

This was my first time at Panera Bread. Someone gave us a “sorry your brother died” gift card, so that’s how this experience started. I ordered the Chicken BBQ sandwich (see photo). What I received honestly pissed me off. When I took a bite and opened the bread—not the sandwich, the bread—I found three tiny pieces of chicken and a drizzle of BBQ sauce. That was it. That was the entire “sandwich.” No exaggeration. And here’s what actually infuriates me: the audacity. The sheer nerve it takes for management to think this is acceptable, that customers won’t notice, or that we’ll just shrug and eat it. Life is already hard enough in Trump's Golden Age of America, food is already too expensive as it is, and then companies like this decide to nickel-and-dime people while pretending it’s norma

The meal in the photo cost $29.00 😳 The pick two meal is advertised as $8.97 though it’s actually 8.97 for half a sandwich (4 inches) and then 8.97 for a small Mac and cheese. Absolutely not worth the price. My daughter’s kids meal was $10 for a small Mac and cheese, small apple and an orange juice. The guy working at the register stated he disliked the misleading price of the pick two and he was sorry about the issue. Good service.

Wouldn’t be surprised to see this once thriving location close. Very disappointing food. I went in craving broccoli soup, which was just ok but, luke warm. My daughter ordered the French onion- that was horrible. I try to avoid chains and was a good reminder why. Two bowls with bread, $23 and pb&js would have been better!!!

Luis on the line gave me outstanding customer service he made sure my large order was correct and politely handed it to me and told me to have a great day. On this cold snowy day this really meant alot to me and made me feel appreciated as a customer.