Panera Bread

Extremely awful experience! I actually received a gift card and was excited to use it. I pre-ordered my meal as a pick up from drive-thru. The parking lot, alone, was so hectic and compacted, I was almost hit by a car pulling up to the drive-thru. I wasn't even sure where to pick my meal up, because the instructions were not clear, so I opted to go through the drive-thru. I waited for 3 minutes at the drive-thru, while the staff stared at me, waiting for my order to be brought out, or at least someone to give me attention so that I could actually obtain the prepaid meal! After patiently waiting, I decided to go inside and opt not to wait for my food because I had no clue how to get it. Then, I waited inside behind a few families, only to realize that it was the order line, and that there w

Usually the usual suspects here. Unfortunately, today was no bueno. Ordered an Avo Egg White Sandwich-I know some places put cheese on and others don’t. When it’s listed with cheese I always ask for no cheese. The listing was missing cheese so I thought I’m all good. Well turns out they put cheese on, ok I can live with that. Then i discovered this strange green black stuff sticking out the bottom. Turns out they threw old rotting avocados on my sandwich. Big bummer!!! :( Dislike when restaurants serve food they wouldn’t even give to their dog. Big bummer for a Thursday morning cash drop. Oh and the coffee was lukewarm to boot!!

Tried to use the kiosk to order my meal but didn’t work, no one was at the front for 5 minutes and I had to go and find someone in the back. When I mentioned it, she knew it wasn’t working properly but had no sign up. Ice tea was practically empty and no medium sized lids which I had to ask for. Gave me the wrong soup and put an unsliced half an avocado on my sandwhich. Every table was dirty and the floor covered in crumbs.

Ordered large drink canisters to carry out 3 days ahead of time online. Came at the time I ordered to pickup and they had not started my order nor were they aware of the order. Was told it would be an additional 15 minutes. It was difficult to get assistance while inside due to no one that worked there being at the ordering area or in the dining room. Would not order anything online from here again and would encourage others to call to confirm receipt of orders.

If my first and only Panera Bread experience had been like this one, I would’ve been a fan LONG time again! The food, service, cleanliness, food turn over time was terrific. They handle our very large BUS LOAD of TEENAGERS like a champ. All the food was fresh and oh so good! If all the Panera Breads are as good as this one then I’m a fan from now on! BUT… and it pains me to write this…they have to get an efficient dishwashing service cause YUCK! I took my 8th spoon to the bathroom and washed it in the sink!