Panera Bread

I was honestly surprised by how good this visit was. I had read a lot of negative reviews and was hesitant, but my daughter really wanted to eat here and I’m glad I listened to her. The staff was fantastic. Funny, engaging, and genuinely happy to be there. You could feel the positive energy right away, and our food came out quickly. I had the Spicy Steak Asiago Bagel Stack and it was delicious. My daughter got the Broccoli Cheddar Soup in a bread bowl and loved it. Everything was fresh, hot, and well made. Given the recent reviews, I don’t know if this location has new management or ownership, but whatever they’re doing now is working. Great service, great food, and a really pleasant experience overall.

This Panera Bread is outstanding. I was genuinely blown away by how clean and well-maintained the entire café was during my visit. Everything in the cafe from the dining area to the drink station was spotless. The café crew was phenomenal and full of energy. Even during a busy time, they stayed upbeat, efficient, and welcoming. You can tell they enjoy what they do, and it creates a positive atmosphere. A special shoutout to Debbie, the manager. Her leadership shows in the cleanliness, organization, and atmosphere of the store.

They’ve been out of bread bowls for a month, today they finally had them. This is the bread bowl I got. That is NOT a bowl, that’s just a roll. This is like half of a bread bowl but I had to pay full price. You can’t be charging $15 for soup and then be ok serving this. Not going back any time soon.

My sandwich had a long piece of brownish/blonde hair in it. I called to express concern, the response I received was, "We don't have anyone with that color hair working". I have jet black hair and it was tied up when I opened my sandwich. I wouldn't have made this a big deal if the manager on duty was more empathetic. I took it upon myself to go to the restaurant and show them the sandwich. She continued to say "No one has this color hair that's working tonight". Again, now empathy for me biting into someone else's hair. She proceeded to refund my one sandwich. Not the entire meal. Yes, my toddler still ate her food, but I honestly didn't want her to, and I should have been given back all my money. I'll also call corporate, that was just gross.

I am not a person who always do reviews for some business, but today I need to write. I love this location. The foods are fresh. The coffee is amazing. I love all the peoples who working here except one lady I do believe she is a manager. The black and tiny lady ( I am not racist). She always unhappy with the services. I paid for my goods but she made me feel like she gave it to me for free. She didn’t even said Hello or Thank you. If you are not happy with your job you can quit. You guys can check the camera and will find out it’s true or not. I will not coming back or at least I will coming in the morning to not see her.