Panera Bread

This is the worst Panera I've ever been to among all the Bay Area locations. Do NOT bother coming! We came at 8:10pm. They told us we cannot dine in anymore and they're closed. All the chairs are put upside down on the table. I've been to other Panera locations before and they all close at 9pm. Why would they close 45 mins earlier than the posted 9 pm? They should have changed their closing time online to 8pm if that's the case. Horrible service. Also, even when we tried to order for to-go, their salad ingredients are out and their soup we want is out. Super disappointed.

Started badly when we walked in and the young lady at the counter was fairly short with us and not friendly at all. She didn't know what she was talking about when she was asked about using the offer that was sent on the app for us using a 2 for 5 and was insistent that it was online only. It wasn't and when she typed it in it actually was available. The food was mediocre. Not bad.. not great. I went back to get a cinnamon roll after and it was stale. The restaurant itself wasn't all that clean. It was not busy at all but tables had to wiped down and weren't. Floor was littered with crumbs and food. We ended up just wiping down our own so we could sit. I won't be going back.

This Panera location in Cupertino is a gem. From the moment you walk in, you're greeted with the comforting aroma of fresh-baked bread and a warm, welcoming atmosphere. The space is spotless, the food consistently delicious, and the service top-tier. Whether you're grabbing a quick bite or settling in with a laptop and coffee, this café delivers excellence every time. Special shoutout to Lucy, whose leadership and grace elevate the entire experience. Her deep understanding of the restaurant business shines through in every detail—from staffing to customer care. Lucy’s kindness, professionalism, and ability to create a calm, efficient environment make her a standout. She’s the kind of person who turns a good visit into a great one.

I've been a regular guest here for several years. The crew here has been wonderful with me and so accommodating. The assistant/manager is a wonderful woman! I would recommend Panera Bread on Stevens Creek to anyone that needs a warm meal and a cold drink.

I can't believe I paid $15 for a sandwich that only has 3 pieces of chicken, it had never happened to me before... when I asked ( because this is what I usually eat at Panera) they told me yes, that was the correct portion... 1 scoop ... but I wonder, what dimensions? This is the only panera where this has happened to me, apart from the fact that I get a fat chicken… unpleasant and a very disappointing. Literally paid $15 for a piece of bread…