Panera Bread

Katie delivered the kind of customer service you don’t forget. I arrived late to pick up my order and fully expected to take the loss. My sandwich was very specifically customized, and I told her it was my fault for being late and that a remake wasn’t necessary. She didn’t hesitate. She asked again and very sweetly assured me it was no problem at all. This was close to closing time. Most people would have been focused on wrapping up the night. Instead, Katie went the extra mile without being asked, without rushing, and without a hint of inconvenience. She genuinely cared that my food was fresh and exactly how I ordered it. That level of kindness, patience, and professionalism is rare. Katie turned a simple food pickup into a standout experience and is the kind of employee who represents

Manager was very kind to a man who insisted on yelling three different times about not getting an extra piece of bread.(?) He politely said just let them know next time that’s what you want but this time go ahead and take it, don’t need to pay for it. (Busy lunch time) The man was not happy, yelled about him charging for nothing etc. However the manager was professional, kind and calming. Everyone was working hard to get all the lunches out as quick as they could and they were all very kind. Despite just getting yelled at. Happy holidays to y'all at Panera, you were awesome.

I love how clean it is and the service is always top notch. The food is delicious.

The gift card I used today I didn't know I had to go online first through zillow.com. I had know other money to pay for it the manager Katie took care of it for me what a blessing nice kind manager thank you.

Great customer service while ordering and picking up my food. Didn’t wait long at all for the food & it was delicious. I’ll admit the floors and tables looked like they haven’t been cleaned in sometime. I’d still go back. All the other times it’s been clean here.