Panera Bread

I patronage this Panera Bread whenever I am in the area and need a quick bite. I used to go here very often when I was in nearby Mitchellville, Maryland visiting my dear Great Aunt Hattie who died a few years ago at the age of 99! I always have fond memories of her when I visit this location. I used to bring back her favorite meal from Panera Bread... A bowl of French Onion Soup and French Baguette Bread with butter. Justice was my Cashier and he was pleasant, friendly, and helpful. For lunch, I ordered "You Pick 2" : 1/2 Bacon Turkey Bravo Sandwich, Bowl of Broccoli Cheddar Soup, French Baguette, Butter and no drink. My meal was quickly prepared, served, and accurate. I sat in the dining room and enjoyed my meal. After eating, I always visit the Home Depot which is in the plaza as I am a

I’ve given this location multiple chances, but the experience never improves. The service is painfully slow—I’ve waited 20-30 minutes for simple orders, even when the restaurant isn’t busy. It’s hard to understand how a sandwich and soup can take that long. The staff seem disinterested at best and outright rude at worst. On my last visit, I was met with eye rolls when I politely asked about my order status after waiting well past the estimated time. Most concerning are the cleanliness issues. I’ve seen flies around the food prep and dining areas on more than one occasion. For a restaurant, that’s unacceptable. I wanted to like this Panera, especially because the location is convenient. But I can’t justify spending my money somewhere that doesn’t prioritize basic customer service or hygi

Food is decent (Panera standard, i guess) and i love the hours that they are open for me to do work there but that bathroom is ridiculous. Like, it’s hard to enjoy my food knowing i just left that bathroom. I asked the manager to assist and the dude literally went in there and came right back out…..he is young so i didn’t expect much however, that bathroom was so bad that i would have probably done the same thing. They need to invest in a cleaning service to change the urinal floor mats that are yellow, clean the stall doors which have gunk on the handle and locks that we have to touch, to clean the doors that have build up on it….u get it.

The customer service here was excellent. I made a mistake and instead of modifying an order I placed two orders. The Panera team preemptively called me and worked it all out. The food was excellent and plenty of cups plates napkins and utensils were offered.

I’ve been visiting Panera for years, and I order the same each time, so I know by now how the food looks. Food was extremely disappointing today; half-empty cafe-latte, side bread wasn’t served in either of the two orders, and I got an over-priced half-sandwich accompanied by a string of hair, as you can see in the photos. When I told the “barista” about the coffee, she said cafe-lattes are only 16 ounces and the cup was too big and that’s why it was half-full. “Sorry,” she said. Funny how the bottom of the cup says it fills 16 ounces, yet I got 8. Terrible experience today. $30 on terrible food overall.