Panera Bread

Came here for lunch and the food is Always good to me, I usually get the same thing. But came here with my wife and the food was great but the customer service was excellent and I have to give props to Johnna she was awesome made us feel welcomed and I hope management see this and sets her up for success. She was nice to everyone in the store you could be having a bad day and this lady could cheer you up. The staff as whole was excellent but Johnna deserves the pat on the back.

Disappointing Experience – Needs Serious Improvement I arrived at 9:23 AM and placed a mobile order from the parking lot. The app indicated my food would be ready by 9:39 AM, but it wasn't marked ready until 9:47. According to the instructions in the app, I was to wait in the Rapid Pickup Lane—so I proceeded to the "Stop Here" line. I watched another car pull forward, while I stared at the back doors (which never opened). Confused, I backed up my car to the order box area, but nothing about the pickup process matched the in-app instructions. Eventually, I drove up to the window. After waiting for the previous order to be completed, I was met by an employee who looked confused and unprepared. She left to locate my order, and when she returned, I began explaining the situation. Mid-story,

Manager sat there with two dumb customers who are talking about how much they hate one religious group vs the other. The manager is sitting here taking this in and asking questions and all. Mind you, not one person in this place looked the same so what if you are offending someone with this all “ “ are like this and they don’t care about life no respect. Sir, you’re managing a reataurant don’t you think you should be away from this prejudice conversation sir!!!!

Location is great off the main road. There is a drive thru that is convenient for days you don’t need to get out of your car and are on the run. The staff was friendly and attentive to our order. We had 2 orders that needed to go to different households so needed them bagged separately but paid under one bill. They paid attention and followed through. The restaurant was clean and tidy. Would definitely visit again.

I'm rating the food, services and the clean atmosphere all 5 stars. My overall rate, however, is 4 stars. I used their kiosks or tablets to place my order. I selected the beepers to alert me when my order was ready but they didn't have the beepers, so I was forced to use my phone number. I then started receiving spam calls and I've been blocking these numbers since then. I'm not really sure why they no longer use beepers like other locations still do, but I'm sure they have valid reasons. I do wish they reconsider. All else in this location is cozy and friendly, I recommend.