Panda Express

Ian and Jared at Panda Express turned a quick lunch run into a truly memorable experience. I have never seen anyone so FRIENDLY and INVITING. They made me feel like family from the moment I walked in. Most fast food spots feel rushed or standoffish, but Ian and Jared greeted every customer with warmth and genuine care. I even tried to give each of them a $10 tip and they politely refused, saying they weren’t allowed to accept tips, and that honesty and professionalism only made me admire them more. These two are the heart of that location; they make the business what it is. If I owned a restaurant, I would hire them in a heartbeat. Five stars all the way!

I went to the Panda Express in Fairfax. The service was fine, and the employees were polite. The store looked clean, and the prices were not bad, but not cheap, a bowl without a drink cost around 10$. As for the food, it’s not really my taste. It doesn’t feel like real Chinese food—too oily, too sweet, and overall too fatty. I usually do not buy anything for myself from Panda Express. I mostly just go because my kids like it. A few items might be okay, but most of it doesn’t seem very healthy.

Picked up a party-size order today and was helped by Jessica. She was absolutely wonderful—so kind, attentive, and made sure multiple times that I had everything I needed. I’ve visited Panda Express many times, but this was by far the best customer service experience I’ve had. Huge thanks to Jessica for going above and beyond and helping make our party a success!

Customers at your location should be taken care of prior to those who call in their order. This evening, an entire new bowl of the item I wanted was taken up by an online order as I was trying to order it. Same thing happened to the customer in front of me. I found that to be discourteous. To make it worse, there were four small pieces of sesame chicken when I opened my to go container. Unbelievable.

I placed an order for 2 family meals in advance before the restaurant was even opened, scheduled for a 12pm pick up. I got there 5 minutes early, and I could see that my order was not prepared yet. I let the worker know of my presence. I then had to wait another 35 minutes for my order. I watched as many people walked in, ordered their food, and left with their order right away. Some people ordered 3-4 plates or a family meal, and they got it on the spot. Each time I asked when my order would be ready, i was told "another 5 minutes". I find it unacceptable and frustrating that I ordered in advance, but had to wait for a long time while the person working at the food station prioritized walk-ins and didn't bother with my order even after he was reminded again and again that I was st