Pancho Mexican Restaurant Towers

Great food, good service, but a little pricey compared to other local Mexican restaurants. We were impressed by multiple staff checking on us. We will return.

The food was good, this is the third time I've visited this restaurant. The first time everything was fine, but the second time I placed a takeout order and the waitress who served me didn't understand anything I was saying, and she gave me the wrong food. I had to go back the next day to get it replaced, and I didn't even touch her to get my new food. This last time I was there on Tuesday and nobody was at the entrance. I waited more than 5 minutes and nobody was there. Then I walked a little way so they would notice me and I saw a tall, skinny guy and a chubby waitress near the bathroom touching each other like they were a couple. This shouldn't happen, but it's my third time visiting this place and I won't be back. The employees are distracted, touching each other and playing around. Th

My boyfriend and I had lunch there and I was so disappointed especially because we saw they won an award…very undeserving in my opinion. Food was bland and unseasoned. The worst soft taco I ever had! The drinks we had were good. I had a watermelon margarita. Gauc was ok. We had chicken taco, quesadillas and burrito. All flavorless. They use some type of shredded boiled chicken. It was just nasty. I will never go back there. We had dinner Saturday night at Taco Los Toros and that place isn’t decorated as nice but much better food!!! Just wanted to give this place a try. I think if you haven’t had much Mexican food to judge it against you would think this food is good but I eat out a lot and travel. This was the worst mexican ever

Overall, my experience was what I'd expect from a Mexican restaurant. Food was standard, but the drinks were a plus. The service was also standard. It was neat to be able to pay directly from the receipt using the camera on my smartphone - made the payment process seamless and less pressure filled. Otherwise, nothing about the experience stood out for me, but I would go back. The atmosphere was better than most Mexican restaurants I have been to in the Roanoke Valley. They have authentic Mexican paraphernalia, with some modern touches, which was a plus. It's definitely a good spot to come watch a game with friends. Hopefully, they have what it takes to stay open, as this is at least the 3rd restaurant that has attempted to succeed in that location. You can do it!!!

Food was very good and was not over cooked Staff was super friendly check up on us a lot and we got served and seated very quickly. The people at this establishment know what they are doing and its great! I def recommend for others to come here and try them out.