Pancheros Mexican Grill - Downtown Iowa City

Lots of negatives. Little positives. Employees clearly didn’t want to be there. They seemed grumpy. They were doing carry out orders while we were standing there waiting. Portions were small. None of the food was very good at all. What made me the most angry was I signed up for their rewards, which clearly advertises a free chips and queso upon registering. I tried to order while I was in line, but of course, only after I opened up the coupon did it tell me it was for online only orders. Neither my boyfriend or I liked this place. Chipotle is much, much better (and within a two minute walk of this place).

I have never been to a Pancheros before. Wow, what an experience. Lived up to the hype. I am not really a fan of chipotle, but I am definitely a fan of this. The handmade tortillas are so good. Burrito was delicious and service was great. I cannot wait to go back!

Good place to go for some burritos/etc. Prices leave a bit to be desired given portion sizes as they are similar to Chipotle. But overall not a bad place. Would only recommend if there are no other options.

The food was great, however the service could have been a lot better. There was an over 5 minute wait while one of the servers went in the back for some reason, leaving our half-made food to go cold. Hopefully that was a one-off and not an indication of their everyday level of customer service. The burritos were yummy though.

Service here is absolutely terrible. If you don’t like germs don’t go here, she put her whole elbow into my burrito and didn’t remake it. Asked for extra chicken in my quesadilla and gave it to me on the side. And the portions are tiny.