Osaka Japan

TERRIBLE! I have no idea why the mall lets them stay. The meat was flavorless, and the rice wasn’t fried - just soaked in sauce. My wife and I couldn’t finish our meals and threw them away - it’s really that bad. They up-charge you when asking for things that are normally included in the meal. The employees are not respectful. I wanted to eat one here because there is a similar one in Orem but they are way better and completely different.

This is my favorite spot to eat when I am at the mall! They have some of the best rice and chicken I’ve had. The people working are wonderful. The portions are great. I highly recommend you to try this place!!

Me and my brother went to this restaurant to get some food and the manager with no name tag to identify them (conveniently) was rude and disrespectful, she up charged us and didn’t educate us that certain items would cost more. All of the employees have no gloves and haven’t seen them wash their hands ONCE since waiting for my food. We get our order and there’s a long hair right on top of my food, took my food back to have them remake it and they sat and watched me so they could just throw it right back on the grill and reserve it to me. At that point my brother asked for a refund on my food. They gave him a hard time and was rude and was mocking him as he was sitting there trying to get his refund. I WILL NOT GO HERE EVER AGAIN.

Came in around 1pm New Year’s Day, greeted either blatant disrespect seems like racism honestly which is fine but the lack of care, no gloves, moving from register to food immediately, then turning around rubbing her face then going back to food. I’m assuming it’s the manager because there’s a girl serving samples and Oscar the one using the flattop was also very rude and disrespectful. I walked up after my brothers food had a hair in it, was going to get it remade till they were rude, asked him not to worry about that 8 (which was my number) Oscar than goes”why didn’t you tell me that before” I responded “I’m telling you right now” obviously a little upset after the continuous blatant disrespect he than got upset and as I was walking back to the register he mocks me and goes “I’m telling

I am absolutely furious about the experience I had at your establishment. Not only was my order completely wrong, but I was treated with blatant disrespect by one of your employees. When I tried to explain the issue in Spanish—which should not have been a problem-he refused to communicate in anything but broken English, even though it was obvious he wasn't understanding what I was saying. I clearly stated what I ordered, yet he kept insisting I had ordered chicken-something I absolutely cannot stand and would never order. As someone who works in fast food myself, I know how simple it is to correct a mistake and treat a customer with basic respect. Instead, I was met with incompetence and attitude. This was one of the worst customer service experiences I've ever had. I will NEVER be coming