Ono Hawaiian BBQ

Good location, service was fast, food was great. Couple of small nitpicks, booths are a little small for larger families and tables are a little too close together. The seating outside is good but has the sun beating down on almost all of the tables and chairs which is going to make them unusable in the summer months.

I was going to go to a regular spot for me but decided to try something new. I am so glad that I did. As soon as I walked in, I was greeted with "Aloha". The cashier and server were extremely nice. I ordered the beef and chicken mix with a Hula Guava Pie for dessert and a soft drink cup. The chicken was great. The beef was excellent. Both had great fresh flavor. I am sick of French fries and was happy with the steamed vegetables. The rice is spot on and a great addition to the plate. Oh, and the macaroni salad is lightly flavored and has a good texture. The Hula Pie is a little like a Poptart, but much better flavor and thicker. I like it. The atmosphere is inviting. Clean tables inside and out with a nice patio to sit at. (I stayed inside.) Thanks for taking my order, Al

Crispy chicken katsu was good — golden, crunchy, and juicy inside. Solid portion size with classic sides: mac salad was creamy (a bit heavy, but expected), and the rice did its job soaking everything up. Simple, filling, and hits the comfort-food spot.

We had ordered the white fish and fire chicken which we are aware take 10-15 minutes to prepare, however we went in at 6:50pm on a Sunday evening and had to get our meal refunded by 7:20 as we had other plans. The girl with the Hello Kitty pin was extremely kind and apologetic; however the staff that was working with her (a woman and manager I believe names Jorge) were less than obliging and belittling to not only us but the kind girl trying to refund us. Unfortunate turn of events due to being under staffed and sounds like leadership was not up to par.

Staff needs training. No greeting when I walked in to pickup an online order, but two employees at the counter were too busy working on a receipt machine to even acknowledge me and a couple of other guests. When one of them finally turned around she made no effort to figure out who was first in line. Apparently if you order take-out you have to get your own sauce. I didn't know this until I got home with my online order and discovered there was no katsu sauce for my katsu chicken. Hard fail. Unacceptable. If you can't get take-out orders right, don't offer them. When I went back to get the missing sauce I was told that even for online orders I have to get my own sauce. You get one chance at a first impression, and this wasn't good. Two strikes in one visit. One star. Ono, train your s