Nelly's

I purchased fried pork chunks that came old, dry, and cold. I also ordered fried chicken chunks with the bone but received what appears to be chopped up chicken fingers. The rice and peas looked old as well and was room temperature. The yuca with onions and the side cup of beans was the only edible items.

I went into the store and asked for a small rice and oxtail and a small rice with two baked chickens. I ran to my car to get my cash because I didn't want to use my phone to pay because I would have to hand my phone over to her and she would go to the corner and pay. When I came back the food was bagged so I paid for it and came home. I opened the bag only to find out I had the two pieces of chicken with no rice. I called them to understand why I paid the amount I money I did. And the lady was initially speaking English with me with no issues, told me the rice and oxtail was a medium. She couldn't explain why I got a medium when I asked for a small. When I tried to ask her to give me the breakdown of what I paid for since I didn't get any rice she couldn't do that either. And all of a sud

I had to carry my food to the table & when I was done eating, I had to clean the the plate & put the plate in a basket. The service sucks. I felt i was in elementary school LoL but the food was good. The restaurant looks clean.

I ordered 2 chicken and cheese empanadas and the empanadas barely had chicken or cheese. 90 percent air. Very disappointed

I do not know who that lady was who was in the kitchen being super nasty towards me after delaying my order and literally over cooked the Chicharron to the point that it was dust. I threw the whole thing in the garbage. She also tried to argue about why it was taking so long when I was advised it’ll only be 20 mins but was took over 35 mins. WORSE CUSTOMER SERVICE EVER.