NAYA

Every time I visit the Naya in Downtown Boston, I’m greeted with an energy that genuinely lifts my day — and that’s thanks to Carlos. He’s always smiling, positive, and incredibly friendly. That kind of attitude isn’t common, and it makes a real difference. The food at Naya is already great — fresh, flavorful, and with that Mediterranean/Lebanese touch I love. But Carlos’s service elevates the whole experience. He’s attentive, fast, polite, and clearly takes pride in his work. It’s rare to find someone who is consistently this good every single time. So yes, I highly recommend Naya for the food — but I also recommend it for the exceptional customer service provided by Carlos. He’s a big part of why I keep coming back. I’ll definitely return, not only for the food but for the amazing ser

Today I made the same mistake again and came to this restaurant. I started the day in a good mood, but I ruined it by eating here because of my own mistake. I don’t remember ever seeing portions this small in my life. I take two plates just to feel full, and when you see what they put on the plate, it’s impossible not to lose your temper. They won’t even add 2 grams more rice. As if rice is that expensive. If a person is still hungry after eating two plates, the problem is not the customer, it’s the restaurant’s ridiculous portion policy. Are we paying little money? I pay $30 for two plates and I’m still hungry. Is this normal? Does this restaurant even have a manager? If it does, the situation is very alarming. If this is how things are despite having a manager, then there is serious in

I forgot who was working with me but I had loved how he was helping me since it was my first time here, he helped me pick options I would like and made sure to give me insight as well. Food was very well and the people in their were also kind

Congratulations to the manager and the entire team. The food is really very good, well prepared, and enjoyable. The team does an excellent job with customers—respectful, clear, and with a positive attitude. You can feel real organization and professionalism in the service. Keep it up

Another Mediterranean bowl place (although I quite like their pickles). I liked their options. They could have more vegetarian options. It’s either falafel or cauliflower. The cauliflower was charred and absolutely delicious! I wish they gave me more. The unlimited toppings is always nice. Their Lebanese pickles were crispy and tangy. I really liked my pita, but nothing stood out.