Napoli Group

Had a horrible experience at one of there McDonald’s locations at 117 Loudon Rd, Concord NH. After ordering my food, I tried to locate a clean table, which there was a not a single one. I had to get napkins and wet them to wipe down a table to be able to sit at. The floors throughout the entire dining area were sticky and gross. My McCrispy Deluxe Meal came out with burnt chicken and undercooked fries. I went to the counter to ask for a new edible sandwich. After waiting 5 minutes at the counter a manager finally came up and told me she would be right back. When she returned after doing other tasks, I told her what was wrong and asked for a new sandwich, to which her response was, “That’s how all of them are cooked, but whatever!”. She then told the grill to make a new sandwich and she wen

We were at McDonalds on Rt. 25 in Plymouth/Rumny and had the worst experience!!! Mind you, it was a bit before midnight, No excuses, this is FAST FOOD!!!! After waiting 5 minutes to be greeted at the order sign, which wasn’t a greeting but an unhappy worker with zero customer service skills what-so-ever. ZERO!!!! After waiting a long time, “Will you be using the mobile app” is all I heard! Once I ordered my food, 2 hamburgers and a quarter pounder and two fries, I waited another 20 MINUTES to get to the window! If this wasn’t the only place open, I would have left like the two cars behind me. When the window opened, Mrs. Personality looked at me and repeated my order, as if I haven’t been waiting more then 20 minutes already. Not a single pleasantry. No “thanks for your patience”, “sorry f

I thought McDonald’s was supposed to be fast food.The one in Machias Maine has gone downhill Ever since they got the new manager after Kim. While going to this McDonald’s, I always have to pull up to the gate or over into a parking spot and wait Until they bring the food. In the meantime, while you’re waiting, they could at least give you your drink They don’t. Also, the straw is never in the bag it is very hard to drink a drink driving down the road without a straw. I used to go in the mornings when Denice was still there Things were great. Now not so much The coffee Has an awful taste. My McDonald’s trip Should only be a couple minutes, but it ends up being like 15 minutes.

The Franklin NH location is the worse, slow service,cold food. I could order a small fry or $40 worth of food and I’ll still get pulled ahead. Tonight they had so many cars pulled a head they had cars pulling in dine in parking. A few of the employees are great Josh and another younger kid. But there is a heavier set kid who is alway rude he’ll make sure sit at the speaker and then laugh about it. Really weird behavior.

I have tried several times to speak with management at the Ossipee, N.H. location regarding the Cashier/drive-thru attendant (a younger man who seems physically ill). It is just awful he is rude if asked a question about your order (mind you, you are speaking loudly because he will not open the window). We eat breakfast now because we do not want to deal with the young man at night. We sat in the parking lot waiting for our breakfast items that didn't all come in the 1st place for 40 minutes. I suspect we would have been sitting there longer had I not stopped one of the workers and asked him where our sandwiches were. I called approximately 25 minutes of waiting and was told rudely that they were trying their best and would get it out as soon as possible! The persons bringing the food