Nana's Kitchen

We ordered fresh fries got frozen.. ordered a side of gravy and it was soupy and tasted bad. 1 ordered the mushroom Swiss burger and it was not cooked all the way.. and the other was Nana burger and it was also not cooked all the way. The waitress was great and her service was excellent but the food was not so good this time. Unfortunately. We have been here a few times and the food was great but not this trip 🙄

We had this happen to us several times and now will no longer support this place. We went in for meals and soon the owners family came in and they were waited on before us even though we had been waiting for sometime. When we asked about it were told all the times that is the owners family they get waited on first. How is that fair. I had waited 20 minutes for a waitress and family cones in and it was like to hell with paying customers! After this happened to us on 3 occasions our family no longer will give this place our money. My parents ran a very successful pizza,bakery and dinner in Syracuse for years. Family waited if other paying customers had came in first. It is suppose to be take care of our customers who make your business successful! I heard same complaint from several others

I do love the Nana Burger! I do have dinner at this restaurant periodically and for the most part no issues with food or services. I don't agree however that the kids kid's menu hot dog is the red hot dogs. In my opinion it should be mentioned at the time of order or listed that way. I personally don't see many kids asking for them.

I ordered one breakfast for my daughter and I to share. They charged me $.87 extra when given the tab, I assumed it was taxes. I left $3 for a tip. At the register I got overcharged $11 for my tab! I was not happy. Later the owner of the place was very nice and refunded me. She explained the situation and I understood. Not sure why they had a trainee on the floor alone with no trainer in the building but as long as she was fixing things I was ok.

Waitress was good and the food came quick. Good strawberry shortcake!