Moe's Southwest Grill

I have always loved Moe's but have avoided this location for a long time because of seeing very mixed reviews on the quality. However, I have a giftcard and this location delivers to my address so I ordered delivery for us--one burrito, one stack, and a cup of guac. We honestly threw our food away which I have never done--everything tasted weirdly sour? Even the guac? The rice was hard to the point that I spit it out? I can't even comment beyond that because I just had a feeling I shouldn't keep eating the food. The chips and salsa were fine, though. Definitely bummed out and glad I used my giftcard and not my own money. Ordered takeout from Taco Bell last week and it was a million times better than this unfortunately.

We love this location! Alan does a nice job making the food quick and with generous portions. Jayden is amazing: Always accommodating, kind to every customer and does the job with a friendly attitude. Even my two year old says “Jayden is so nice!” Moe’s has delicious food and the BEST deals.

I came into this Penfield Moe's location with nothing but average expectations. Little did I know, my visit would be anything but. It had already been a whirlwind of a day, darting back and forth across the county, running errands and such, and I was looking forward to some good ol' Moe's to fill me up and calm me down. Immediately upon entering, I was met with a hearty and genuine "Welcome to Moe's!" and smiles across the prep line. As I perused the vast menu, I felt no imminent rush or pressure to step forward and was able to relax and make the proper choice: a bowl. As I stepped forward to begin my order, I was met by a spry gentleman wearing a pink hoodie that said 'Good Vibes' (how apropos) and a Moe's visor, ready to prepare my food. A visor of all things - gotta love company pride.

This locations has been going down hill for years. Tonight when we picked our order (4 meals) which included a cup of queso we were only given a handful of chips. When we asked if could have enough to eat the queso we were told they were cutting back on chips. When we got home we discovered the chips were burned and mostly crumbs. We’ll definitely be ordering from Monte Alban next week!

Definitely needs a good cleaning in the restaurant…. I could only imagine what the back looks like… Food was not hot at all. Rice was over cooked and had no flavor. Won’t be coming back…