McDonald's

Its a kiosk type order, I never did that type of order before, but it was easy. The manager came out from back work area to check and see us & made sure our orders were correct. Very clean & manager had pleasantly asked us if we were all set (order), our orders were ready very quickly ready.

After MANY multitude of times ordering from this McDonald's I've received wrong orders, rude service and have waited for a meal for over 20 minutes. I've never been one to complain about anything. They don't get recipts so you can't complain about your order and so you can't do anything like get money back or show them that your order is wrong. This has happened to me many times so now I'm mad enough to leave this heated review. ENJOY MCDONALD'S!

Be prepared to wait 20 plus mins inside when picking up food no matter if you order 1 item or 10, the drive-thru is a bit quicker; but not by much. Food is usually made wrong, is burnt to the point its inedible, is undercooked, or im usually missing items from my order. Theres always employees sitting in the bathroom or outside, leaving 1 or 2 people to do everything; which is probably why it takes so long to get food. & im not sure of her name, but theres 1 manager who works there; whos rude as hell to customers & its appalling. Ever since they remodeled here, the quality, service, & staff have gone way downhill! I'd avoid going here, & go to sturbridge or charlton. I have no idea how this place is still open, if you read reviews here they're all the same & no form of management at mcdona

We there a few weeks a go thru the drive thru, ordered a big Mac meal with out cheese because of an allergy. When I got home I went to eat my meal and there was cheese on it... I tried call the Southbridge mc Donald's and I couldn't get threw to the number on the receipt , so I called another number and got some on in there corporate office and told the lady my issue she told me she would rectify the issue and get back to me ,, we'll it's been a few weeks and I still haven't heard anything back... In my opinion this McDonald's should get 000000 stars Definitely lost my business ...

We had a really frustrating experience at this location. After waiting an exorbitant amount of time in the drive-thru, we were asked to pull ahead and park in spot #1 to receive our food. When it finally came out, everything was lukewarm and not fresh at all — definitely not what we expect from McDonald’s. It’s disappointing because this should be a quick, reliable stop, but the long wait and poor food quality really missed the mark. Hoping management sees this and makes some improvements, because this location could be so much better with a little more care and attention.