McDonald's

Placed a mobile app order to pick up after work on my way home. I drive 40 minutes home and find the burger was completely burnt and rock solid. I called the restaurant and was told I'd need to drive all the way back (1 hour and 20 minute roundtrip) for a refund or a replacement instead of doing so through the mobile app.

Nicer property. Exterior was well kept. Interior was clean enough for McDonald’s. Bathrooms were also clean. Staff was friendly and quick. Unfortunately my quarter pounder with cheese was medium rare. With foodborne illnesses traveling in our society a McDonald’s medium rare burger is just not going to cut it. As a previous McDonald’s manager, this is solely because the staff is not paying attention to the timers or trying to rush the product. It was not busy at all, so I am not sure why this decision was made.

We did not receive the hash browns we ordered. When we brought it to their attention, it felt like they didn’t trust us and implied we were being untruthful, and we were met with an attitude.

I always have a great experience at this McDonald's. The service is consistently friendly. Staff greet you with a smile and are quick to take your order. The restaurant is usually clean and well kept too. It's a solid choice when you're looking for something quick and familiar, and the welcoming atmosphere makes it even better.

Thank you for fixing my door dash order this morning where the coffee fell over in the bag and ruined the customers food. The replacement order made it without issue.