McDonald's

If I could give 0 stars I would. We ordered over $50 worth of food. We asked for sauce on the side of the arch burger. They upcharged me and gobbed enough sauce for 4 burgers onto one burger. This caused the burger to be completely inedible. We ordered two McCrispy sandwiches - they were both completely burnt and black. Again, inedible. We ordered two 6 piece chicken nugget happy meals and only received 4 nuggets in the 6 piece box. Finally, we had a large fry that was less than half full and no fries in the bag. When I called and spoke with the manager at 12:30pm on Saturday March 7, they informed me there was nothing they could do unless I brought all the food back unopened and untouched. We do not live close and have 3 young kids, so that was not an option. They offered no apology, not

I’m not expecting my food to be made with extra care since it’s a fast food restaurant, but at least make it right. The service at this McDonald’s is always disappointing and really lacks a lot. I ordered a McWrap, and it was disgustingly cold and not made right at all. The tortilla was completely cold and flat, like it was just thrown together without care. The chicken sauce seemed like it was just dumped in there with no real effort. This isn’t the first time my food has been made like this either—it’s a consistent problem. Definitely not the quality or service I expect.

The short hispanic manager Laura and her “ great employee” idk what his name is very rude, disrespectful and unprofessional! I see others complain about her as well. The employee that called me a name could not even tell it to my face, was hiding as soon as pulled up to confirm his words. I dont mean to disrespect any hardworking employees at mcdonalds, now i get why they are getting paid miserable salary( well deserved) Laura you need to be fired!!!

I’ve lived in the area for a very long time, so I’ve been to this McDonald’s many times. I feel like over the last year or so, the employees are extremely rude in the drive through in the afternoon/evening. I’m not looking for 5 star service but even saying a simple hello would be nice. Usually at the second window, they just hand you your food/drink and slam the window closed without saying anything. Highly recommend the location on Bloomingdale Rd and Lake Street instead. The employees are super nice there. Edit: went back here for the first time since I left this review over a month ago. Same thing. Guy taking order wasn’t friendly and lady at 2nd window handed me everything without saying a single word to me. People need to learn customer service.

i never write reviews but they had terrible morning customer service, very rude, and they follow/make up whatever rules they want, they also don’t listen to customer concerns and will be quick to shut you out. terrible location overall. will definitely make the drive/purposely order from another location because they always have issues time after time.