McDonald's

Pennington Gap, VA · Fast food restaurant

Rating
3.4/5
★★★☆☆ 3.4
Reviews
20
Rank in Pennington Gap
#7
of 12 restaurants
City Percentile
9%
rating percentile
Address
McDonald's, 42357 E Morgan Ave, Pennington Gap, VA 24277
Phone
(276) 546-4851
Website
www.mcdonalds.com/us/en-us/location/VA/PENNINGTON-GAP/42357-E-MORGAN-AVE/13441.html?cid=RF:YXT:GMB::Clicks
Status
Closed · Opens 5 AM

McDonald's is a restaurant located in Pennington Gap, VA. It is one of 12 restaurants listed in Pennington Gap. Its 3.4-star rating is slightly below the Pennington Gap city average of 4.4 stars. It ranks #7 of 12 restaurants in Pennington Gap. There are 10 photos associated with this location.

About McDonald's

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For... More

Hours

Saturday5 AM–11 PM
Sunday5 AM–11 PM
Monday5 AM–11 PM
Tuesday5 AM–11 PM
Wednesday5 AM–11 PM
Thursday5 AM–11 PM
Friday5 AM–11 PM

Customer Reviews

★☆☆☆☆ 1.0 Jeanie Burgan · Mar 2026

This place is ridiculous, stopped for three value meals, simple orders, the two dbl qtr pounder meals had one patty and were made incorrectly. Requested they fix it and then food was missing. Drinks were so full that they spilled in the car. This isn’t unusual as my order is incorrect almost every time that I stop for food. Considering the cost is comparable to a meal from a non fast food restaurant, I’d expect better service and better quality. I’m fairly certain no one’s mistakes are being corrected because there is no improvement in the service week after week!

★☆☆☆☆ 1.0 Travis Addington · Jan 2026

This McDonald’s has always had problems—everything from long wait times to staffing issues, old food, and an unsanitary lobby and bathrooms. I hardly ever leave reviews, but after my recent visit in December, I hope changes can be made. I have never been to this McDonald’s and received a correct order—not once. My last experience was by far the worst. I went inside to order, hoping that ordering in person might help ensure accuracy. After standing at the counter without receiving any help, I resorted to using the kiosk. I entered my order—nothing complicated, just a small order for two people. Of course, the kiosk was out of paper, so I didn’t receive a receipt or order number. When I told the employee what my order was, she handed me a bag and said, “This is it.” Trusting that it was corr

★☆☆☆☆ 1.0 Brady Russell · Mar 2026

If I could leave 0 stars, I would. Your order is never right....maybe 1 out of 10 times. They forget something, don't make it the way you want or just give you someone else's order all together. This is drive thru experience only...I never go in unless I have time to check the bag before leaving and find it's wrong. Most of the time you don't notice until you get home. Today I went through the drive thru....order was wrong so I went in....gave me another bag that was supposed to be correct....had to go in a second time because they left part of the order off. This is ridiculous! Never going back! Screenshot below is what you get when they respond to your review..... it's been saying this since I left the review

★★☆☆☆ 2.0 Makayla Burgan · Nov 2025

I work at McDonalds in wise and they r better than this one. I just went through and got a Big Mac the bun is old it’s been sitting for a while the cheese is old on it it’s been sitting out for too long. The lady that took the order kept messing up the order and I had to tell her to fix it. I’m not being mean but they need to get better people in there.

★☆☆☆☆ 1.0 Amanda Carter · Feb 2026

If zero stars was an option I would choose it. Food was cold and disgusting, drink wasnt correct. Do not recommend

Accessibility & Amenities

✓ Curbside Pickup ✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Great Coffee ✓ Breakfast ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Coffee ✓ Late Night Food ✓ Quick Bite

Services

Fast food restaurantBreakfast restaurantCoffee shopHamburger restaurantRestaurantSandwich shop

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This listing is informational. Contact the business directly to verify credentials, services, and availability.