McDonald's

I don’t ever leave bad reviews, but the experience I had at this location was unacceptable — specifically because of the manager on duty. I placed a mobile order through the McDonald’s app and paid with my Cash App card. I only had enough money on that card to get my son something to eat. The app clearly showed that my order went through, and the $15 was immediately taken out of my account. When I pulled up to the drive-through, the first employee told me everything looked fine and to pull forward to the next window. At that point, a different employee got the manager, who came over and told me there was “nothing she could do.” She said she couldn’t cancel the order, couldn’t refund me, and that I would just have to wait and “maybe” the refund would come back in a couple of days. I show

Hands down the absolute worst McDonalds I’ve ever been to. I’ve been there 3 times in the last month (it’s on my way home from work) and all 3 times it was a teeeible experience. 1st time- went through drive-thru, there was two people ahead of me and one person behind me and they parked all of us to wait for our food. They finally brought my food out and I started driving home and my cheeseburger was so messy with ketchup and grease that it was hard to hold and with also being somewhat cold, I threw it back in the bag and decided to eat my apple pies instead. Both apple pies were ice cold. I do not like eating my food that is supposed to be hot as cold food so I threw them back in the bag as well. $15 spent on cold food and a 15 minute wait. I chalked it up to must’ve been short staffed &

Every time I come here there is a problem, not enough staff, food is cold, this last time had to be the worst. Waited in line for drive through for 15 minutes and was stuck bc had line behind me and in front. Ordered and proceeded to wait in line for another 25 minutes, and the manager even went on the tablet at the window I was at avoided to look at me and disappeared again. I wish I could say I was exaggerating the time but this McDonald’s is truly garbage.

App is AWFUL and the opposite of intuitive. Local store provides poor service, even when you ask for help with their malfunctioning kiosks. Corporate is worse and uses AI to generate support emails that don't address your issue and deliver zero satisfaction. VERY DISAPPOINTED, so I no longer support this restaurant or chain.

Went there to use the restroom. It was very clean & well stocked. That's the only reason I gave more than one star. The rest of the place was what, in my limited experience, I believe is typical of McDonald's. My husband got food in the drive through. They forgot to give him the sauce he asked for & the expected napkins. I tried a bite of his cheeseburger & a few McNuggets. The burger had a soggy bun on the edge. The mustard sauce is different than I remember it. Not an improvement, imo. It used to be darker yellow and tangier. Now it looks lighter & tastes more like mayo. I felt sorry I'd eaten any of the food. If we've been on the road with no other quick options, I've eaten from a fast food place, but rarely. Otherwise, I just don't. I should have taken a pic of the clean rest room,