McDonald's

New Britain, CT · Fast food restaurant

Rating
3.5/5
★★★★☆ 3.5
Reviews
20
Rank in New Britain
#110
of 146 restaurants
City Percentile
19%
rating percentile
Address
McDonald's, 635 Hartford Rd, New Britain, CT 06053
Phone
(860) 521-9106
Website
www.mcdonalds.com/us/en-us/location/CT/NEW-BRITAIN/635-HARTFORD-ROAD/3422.html?cid=RF:YXT:GMB::Clicks
Status
Open · Closes 11 PM

McDonald's is a restaurant located in New Britain, CT. It is one of 146 restaurants listed in New Britain. Its 3.5-star rating is slightly below the New Britain city average of 4.1 stars. There are 10 photos associated with this location.

About McDonald's

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For... More

Hours

Saturday5 AM–11 PM

Customer Reviews

★★★☆☆ 3.0 M M · Dec 2025

McDonald’s is reliable for a quick meal, and this location gets the job done, but there’s definitely room for improvement. The food tastes the same as other McDonald’s—consistent and exactly what you expect—but the freshness can vary depending on the time of day. Sometimes the fries come out hot and crispy, but other times they’re a bit lukewarm. Service is generally okay, but it can feel slow during busy hours, and the order accuracy isn’t always perfect. The dining area is clean most of the time, but it could use more frequent attention during rush periods. Overall, it’s fine for a fast, cheap bite, but it’s not always the most satisfying experience. Not bad, not great—just okay.

★★★★★ 5.0 Daniel Evans · Dec 2025

I love this place. I’ve been going there for over a year now everyday morning for my breakfast at the same time of day. The woman that hands me my order is EXTREMELY nice and everyone else is also very helpful. I’ve been to McDonald’s where the staff will look at you knowing you need help but yet they ignore you. This place is a AWSOME experience. I have a couple I see there every morning as well. They have been going there for a long time as well. If your around the mall. Go check this place out. Plus they have a playground.

★★★★★ 5.0 Michelle · Jul 2024

McDonalds overall has gotten expensive but that's not the the fault of the individual restaurant. I came here for breakfast and used their kiosk without issue. Bathrooms were clean. It was early in the morning but I did notice there wasn't any ketchup in the dining room (like it was put away). Store looked spotless. The play area was closed. Food came out rapid fire quickly and was good. I love the egg and cheese biscuit sandwiches with hash browns.

★★☆☆☆ 2.0 Angel David Resabala Sanchez · Mar 2026

It was 7 pm and I ordered some things, including a coffee. The girl told me they didn't have any, and when I asked if I could wait, she just replied, "We don't have any." I won't be returning to this location because they don't care about their customers.

★☆☆☆☆ 1.0 Abigail Torres · Nov 2025

I came at around 9:05 there lobby was closed the dude waved his finger in my face to signal there closed okay cool… so I go to the drive through (I’m on an electric scooter) no one talked to me… sat there for 4 minutes but as soon as a car came up they answered them… bs yall can’t let a broke 18 year old girl ORDER IN THE DRIVE THROUGH mind you not the first issue ive had w this place…

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Fast food restaurantBreakfast restaurantCoffee shopHamburger restaurantRestaurantSandwich shop

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This listing is informational. Contact the business directly to verify credentials, services, and availability.