McDonald's

Nothing to write home about with this location. I ordered a Big Mac. When I got it, one piece of meat was half on/ half off the bun. There was way too much lettuce thrown on the sandwich. I ordered a combo. I didn't know you had to specify "Hot Fries." Since I ate my meal on site, I expected my fries to be hot. Not at this location. Finally, while I don't use much Ketchup with my fries, I do use some. There was no ketchup readily available for the customer. I remember a time when, if you ordered fries, they'd provide you with several packets. Sadly, but at this location. I do understand the mentality behind cost- cutting/ saving, but how much are you saving when your decisions cost you customers?

Ordered a steak,egg, and cheese bagel, gave us a steak,egg, and cheese Biscuit. Idk if they were out of bagels and didn’t tell us but I didn’t realize till after I took a bite.

Just to clarify—my 5-star rating is in comparison to other McDonald's locations, not restaurants in general. 😊 Lately, my visits to McDonald's haven't lived up to the usual standard I expect. But this team absolutely nailed it! I placed my order through the app, which always makes me a little nervous since there's no direct interaction with the staff. When I arrived, I waited about a minute for them to finish my order—totally reasonable. And here's the surprise: everything was exactly as I ordered it. McDonald's usually forgets the extra sauce on my steak and cheese bagel, but not this team! They got it all right. Huge thanks to the McDonald's team in Lebanon for delivering a flawless experience!

Ordered food for the family and it was all wrong which means over charged for food I did not receive. Hire people that understand what work means. This is the second time this crap has happened. Ive worked fast food back in the day and this location is by far one of the worst in Tennessee which is sad sense others from the highway go too. Ill help those out and warn them before visiting to ruin there trip. Dont worry posts are being made by others as well on Facebook and that spreads fast sense everyone uses Facebook. Never again at this location. Waste of time waiting over 30min and the order was still wrong. Would give a 0 star with this crap!!!!!

The place was absolutely dirty, who knows when the last time the soda machines were wiped down. Ordering a mobile order is them putting the food in a bag and you having to fill your own drink. Lazy.