McDonald's

Best McDonalds in the greater Nashville area. The indoor playground is a life-saver for parents and kids alike. Love the tableside service and that there’s a private bathroom in the playground room. Only downside is that they’re so popular they always sell out of the specials quickly.

I purchased an overpriced sausage, egg, and cheese biscuit. Once I received the order, the sausage was missing. I addressed my concern with a worker, received a fresh order, and to my surprise the sausage was forgotten again. The customer service laughed it off; both times and the manager onsite, witnessed both encounters and did nothing about it.

Waited 30 min at the second window, only to have 5 orders go through behind me. Finally backed up to the window and waited an extra 5 min for them to hand me the order, which was wrong. I got what looks like a half-eaten large fry and just the burger, no snack-wrap??? Never going to Mcdonalds again, company only employs the lazy and unreliable...

So I just ordered a large caramel frappe with extra caramel drizzle paid for the extra caramel drizzle and an espresso shot. I paid almost $10. I normally pay a little over $7ish. Those of you who keep up with my Google reviews know I almost never give a one-star review. There is almost no caramel in this cup they told me that per McDonald's they can't put it around the cup and that's a lie 🤥. Every single McDonald's I ever go to does the same exact thing when I pay for extra caramel. And it took forever to get through the drive thru. I'm just saying if you can get to a different McDonald's go to a different McDonald's. I did however think the espresso shot was right. One more thing I also believe that the person before me paid for my meal because he already had my change ready for me and

I truly appreciate Octavia for taking care of me. I was dissatisfied with the quality of my sandwhich and when I walked back in to have it rectified, Octavia quickly went to action and went above and beyond. Not only did she ensure the quality of my food was up to McDonalds standard but she also provided me with upgraded fresh fries, an apple pie for my troubles, and kindness that was genuine. Thank you Octavia for making my experience worthwhile.