McDonald's Hanover Park-O’Keefe Family Restaurants

I am 3 mnts away from the restaurant and just because it got cold and we are getting the first snow of the year i decided to order delivery food so I don't go out ,however went I received my order i realize that I should go in person and order my food fresh like I always do because otherwise this store they will give you they oldest and coldest food they have if you don't order it fresh ..so the delivery guys did it great amd quick but my 20pcs nuggets and fries were soggy and super cold even mycrib it was all sticky in the box like if the steam the bun instead of toasted but I still eat it but the nuggets and fries so nasty and the the sadness part is that went I report it to the delivery company they say they can't do anything so is really disappointed that I spent my money for this fo

Think twice before placing mobile order I placed a mobile order for a late night pickup and proceeded to the store. When I got to the store I was told through the speaker that their mobile ordering is down and they only will take cash. They refused to help me with the order I already paid for on the McDonald’s app. These people were not customer focused. I understand maybe their system is down but they could have easily made it right by looking at my mobile order receipt and making me my order. Instead they only offered “our mobile order is down we only take cash”. I am now out money, rewards points, no food, and wasted time and wasted gas. If your system is down why were mobile orders being accepted in the app? I’ve seen other McDonald’s shut down mobile ordering, why didn’t this locat

The food was okay, but the restaurant was clearly understaffed and the space needed better cleaning.

I placed an order inside using the kiosk. After ordering I decided I wanted another item so I ordered at the register & mentioned my pervious order. Not only do they not hand you your food, she placed separate in this pick up area. Ok fine, but the other lady who knew what I was waiting for had placed my first order in there a week without saying it was ready, so I stood there for several minutes waiting for my order. She even kept looking at me and didn't say a word. Finally another worker asked what I was waiting on & he said it's sitting right there in this weird pick up thing. I had no idea as I had never ordered inside before, (usually drive thru). She looked like a Manager or even a "lead" person. Easily could've made this a better experience. I'll be going to the Be

Make sure you check your order once you pick up. Got home, 30 minutes drive and realized I'm missing 3 burgers. Called the location to ask for either delivery of missing items or a refund and was refused both. Also told em that I would leave a review and it didn't seem to bother them so here it is!