McDonald's

Frankfort, KY · Fast food restaurant

Rating
3.2/5
★★★☆☆ 3.2
Reviews
20
Rank in Frankfort
#63
of 128 restaurants
City Percentile
19%
rating percentile
Address
McDonald's, 102 Limestone Dr, Frankfort, KY 40601
Phone
(502) 227-8096
Website
www.mcdonalds.com/us/en-us/location/KY/FRANKFORT/102-LIMESTONE-LANE/11187.html?cid=RF:YXT:GMB::Clicks
Status
Open · Closes 12 AM

McDonald's is a restaurant located in Frankfort, KY. It is one of 128 restaurants listed in Frankfort. Its 3.2-star rating is slightly below the Frankfort city average of 4.1 stars. There are 10 photos associated with this location.

About McDonald's

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For... More

Hours

FridayClosed

Customer Reviews

★☆☆☆☆ 1.0 Lauri Hurst · Dec 2025

At 3:55 pm on December 13, I came through the drive through and a little girl with long black braids was waiting on me. She made me feel stupid because I wanted extra drizzle on my frappe's, and then when I grabbed the frappe out the window, she yelled at me that I was being rude.Extremely unprofessional service highly don't recommend going there.To be honest with you I'll probably never go there again.That little girl needs an attitude check especially if she's gonna continue working in customer service which I highly do not recommend she does. I'd give it zero stars if I could.Thanks to that young lady. And it's all really just sad because a few months ago.I put an extremely good review on the manager's service there.I don't know what happened, but they ended up hiring people like that y

★★★★☆ 4.0 William Woods · Jan 2026

They wasn't busy. But it took a few minutes for someone to take my order. After 4 or 5 employees just looked at me like durr t durr. But the food was great

★★★☆☆ 3.0 Quinn · Sep 2025

I believe that there is likely something deeply wrong with the upper management at this location. The workers are clearly very hard working, and the service can be quite good at times. Additionally, the food is decent for McDonald's standards. The issue lies with priorities, clearly this location (likely because of pressures from corporate or some other distant authority figure) prioritizes its drive-thru times over its lobby experience. No matter the time of day, management clearly does not prioritize lobby orders and it is not unusual to encounter wait times of 5-10 minutes just to get your order taken. I do not blame the employees for this at all, I blame the poor staffing and/or shift assignments from management for this issue and a mix/match of priorities that leave this faucet of bus

★☆☆☆☆ 1.0 Travis Ayers · Dec 2024

I shouldn't be having to put my food in the microwave and warm it up when I specifically ordered it freshly made and only live 3 minutes down the road. Waited in the drive thru for 10 minutes and my burgers are cold and my fries are super stale and soggy when I ordered them well done. The Oreo McFlurry I ordered for my pregnant girlfriend tastes watery and like chemicals and she won't be eating that. The fries are a total loss they're disgusting like they've been sitting up for 30 minutes and they barely put any fries in a medium fry. My burgers are supposed to have extra pickles. Wish I'd gotten a receipt but I'm assuming the kid in the drive thru probably knows your making the food like this. Just give everyone their receipts cause they're gonna wanna get their money back for this sloppy

★☆☆☆☆ 1.0 Brad Engel · Nov 2023

My wife and I stopped here to grab a quick bite on our way home from a trip down South. We used my app. and did the mobile order. I had a small order chicken nuggets large fries and a Coke Zero. After waiting about ten minutes, an employee brings out my order. Orange Hi-C, which I didn't order when I questioned her, she proceeded to tell me that they were out of Coke Zero. I told her that I was diabetic and asked if I could get a diet she again told me that they didn't have anything. The fries that I received were only half full. I don't recommend this location.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Fast food restaurantBreakfast restaurantCoffee shopHamburger restaurantRestaurantSandwich shop

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This listing is informational. Contact the business directly to verify credentials, services, and availability.