McDonald's

We had an awesome time at this McDonald’s today. It’s my go-to location personally. Today, my wife and I brought our three year old grandson to have breakfast. Debra took our order and absolutely made our day. She was so kind and thoughtful.

I usually go through the drive through at this location, and unfortunately the experience is rarely good. The staff at the window often come across as rude, and it can be hard to understand them. On my last visit the fries were extremely cold and my hot fudge sundae barely had any fudge, actually they had used the chocolate syrup. Customer service needs improvement.

AVOID THIS LOCATION, worst McDonald’s in all of Fairfax with even worse service!! Wish I could give 0 stars. They are ridiculously slow and don’t care about customers. Update: I come back to this location a 2nd time in hopes to get a refund for the item I was charged that I shouldn’t have been charged. The Hispanic lady (name starts with D) ignored me for 5 minutes then when I ask again she allows another man to cut in front of me to order without addressing my concern even though I have been waiting there for 10 minutes. Another Hispanic lady there was also rude and did not allow me to get a refund for the $3.50 fries even though I was wrongly charged. She said I need to come back when Jose the manager is there. I go to the drive thru and guess who is there? Jose was there, the employee

Ordered a Frappe just a Frappe, they send me to curbside #1 waiting for there for long and never got my frappe. Worse McDonald’s ever also people there are rude

This branch used to be my favorite, but today it became one of the worst experiences I’ve had. I placed my order and told the cashier not to add ice, and he said okay. When I went to pick up my order, the manager spoke to me in a very rude and unprofessional way. I expected the manager to support the customer, not act aggressively. I hope McDonald’s management pays more attention to how employees treat customers and also makes sure employees are treated and paid fairly, because the way I was treated today was not acceptable.