McDonald’s

It's amazing how one interaction can boost or lose a star on a rating. I'm not sure if it was training day or if the local HS team was doing a fundraiser, but I used the drive thru. After giving my order, the young (blonde/slender) woman taking my order asked me to repeat it. Her tone was brusque and turse... Rather than taking ownership, ie "Sorry, I misheard your order. Can you please repeat it?" She says, "You glitched out." (blaming the customer...) At the payment window, things looked a little frenzied and it was clear a coworker was having to help her. After paying, I proceeded to the pickup window, where the dark haired brunette gal was so bright and cheerful, this rating went from 3 stars to 4! 🙂 Never underestimate the power of a smile and bright/cheerful attitude. You can liter

So went to McDonald's waiting in the parking lot to fulfill what we wanted in our order and we went to parking spot one and before we confirmed to purchase our order we made sure that we were in the parking spot. We waited for nearly 20 minutes in the parking spot until I went in and said like it don't take this long for 40 nuggets two large fries and a McChicken so I went in and then I waited for about 5 minutes while another lady was sitting there for another 10 minutes waiting for her food which was supposed to be through the drive-thru. The customer service person said that they went out 2 minutes before the order was purchased but no one was there, I call BS because we were sitting in the parking lot for nearly 10 minutes prior to ordering. So I weigh another 15 minutes inside for my

We walked in. No one at the counter so we tried to use the machines to order. We couldn’t find unsweetened ice tea on the machine (drink dispensers aren’t available to customers like most locations.). So we went back to the counter. An employee(maybe the manager) was sitting at one of the tables and he got up and found someone to come to the counter. I explained I couldn’t find the option for unsweetened tea so he took our orders there. . He asked if to stay or go. We said to stay. When the order was ready they called our number. They just sat the bag (to go instead of tray to stay) on the counter. One napkin per person (no napkin dispensers anywhere) no ketchup and no one to ask for ketchup. Also no menu on the wall so you have to use the machines to figure out what you want.

I visited this McDonald’s location recently, and it was an absolute disaster from start to finish. The food arrived stone cold—nothing like the hot, fresh meal you’d expect. The hash browns were a soggy mess, mushy and undercooked on the inside, while the edges of my Sausage McMuffin were so overdone they were hard as a rock, practically inedible. It’s clear there’s zero quality control in the kitchen. To make matters worse, when my wife called to complain, the employee on the phone was incredibly rude, dismissive, and could barely communicate due to a language barrier. She essentially accused my wife of lying about the issues, showing no empathy or willingness to resolve the problem. This kind of unprofessional behavior is unacceptable for a major chain like McDonald’s. Avoid this place a

I came in with my client who is a senior and we were on an "outing". We were greeted by an employee at the touch screen and I said, oh yeah, we are gonna need you, saying that it is our preference to leave our order with a person because we are disabled. She lead the screen touching and I told her what we wanted and she and I poked it all in there and when the order came we ended up with all different stuff... we did not at first understand why we got wrong stuff so at first we just told the lady helping us that we got wrong things, she placed an order and charged us for the round egg I wanted on my sandwich and my client got served spicy mcmuffin when they ordered regular, so again, we were charged to get the correct thing... but i realized these were all things I told her we wanted an