McDonald's

February 8, 2026 McDonald’s Customer Service McDonald’s Corporation 110 N Carpenter Street Chicago, IL 60607 Subject: Extremely Disappointing McCafé Coffee Experience – February 8, 2026 Around 5 am Dear McDonald’s Customer Service Team, This morning, on February 8, 2026, I visited your McDonald’s location15806 Crain Hwy, Brandywine, MD 20613 and purchased a hot coffee with 2 Splenda and one cream. Unfortunately, the coffee was completely undrinkable. It had virtually no coffee flavor or aroma whatsoever. It tasted and smelled like plain hot water with cream added — there was no trace of the coffee taste, body, or roasted character that one expects from a McCafé brewed coffee. I was genuinely looking forward to my morning coffee, and this experience was very disappointing. It felt as th

The food was fresh and satisfying. The cashier, apparently new, did not register my discount on a breakfast sandwich, but I did not notice it until I had paid. When I brought it to the attention of a supervisor, she offered me a free breakfast sandwich. Totally satisfied.

First, always ask for a freshly prepared filet-o-fish. You can't go wrong with the taste and made how you want it. I also had freshly made McNuggets and Fries. The service was fast and friendly, and my order was accurate. Newly refurbished McDonald's.

I placed an order via the app and upon arrival all employees and managers refused to either fulfill the order or cancel it because their kitchen was transitioned for breakfast. I even asked for a receipt to come back and get my order later in the day and they still refused. I was unable to cancel in the app and they refused to cancel on their end or provide a receipt to get a refund at a later time.

Pretty consistent service. It’s above average for what you’d expect from a fast food place. I appreciate that they start breakfast at 4 AM which gives me a chance to grab food on the way to work occasionally. Overall, you can expect good, consistent quality from this location. It tends to get pretty packed at times which isn’t surprising considering its location next to a major road.