McDonald's

i got the bills meal wasn’t offered or given the option to get sauce so i’m forced to eat a dry meal. bills meal is a pretty good deal though and the service wasn’t horrible, drive thru line was moving pretty fast considering the time of day.

Stopped by yesterday following the Bills’ game. Went drive-thru. Took forever for someone to acknowledge us. We were asked if we were using the app (to collect points, I reckon). I replied that we were not using the app. SILENCE. My window is open, it’s pouring rain, I’m waiting for someone to ask for our order, SILENCE. A few minutes pass and again, a disjointed voice asks if we are collecting points on the app. Again I replied in the negative and anxiously held my breath to see if now we’d be queried as to our food order. Yes, the disjointed voice FINALLY asked us what we wanted. We ordered, more rain poured in, and we waited to pay. The order taker or cash taker had a bit of trouble with something, called for assistance and a lovely young woman came to her rescue, gave us our change, an

I get to the front to order my food. I told the cashier I wanted to order two fillet fish and an order of fries.that was on a Friday afternoon at 4:31.I waited there then somebody came to me and said you gotta wait I’ll be right with you. I’ve waited over 20 minutes. Someone came to the front again and finally asked me was I using the app I replied no I just simply came in to order two fillet fish sandwiches and fries. I hadn’t even been there in a couple years and didn’t know that their customer Service would be so horrible.now after all this time had went by, they finally Came to the front and told me that there was no more fish left. So finally they decided to make some more I got my food. It was cold. my fish was overdone. I ordered large fries and got small fries in a large box ups

Food was ice cold after waiting 45 minutes. The pies I ordered also had a time sticker from 9am this morning, and they thought to give those to a customer at 11pm. Pretty sure thats a health code violation, that I will be reporting.

Very poor experience and definitely the worst I’ve had at any McDonald’s. Went after the Bills game on Dec 28th and the restaurant looked like a disaster. Trash everywhere. Customers waiting 25 minutes plus for their dine-in orders and the staff clearly overwhelmed. My order was first lost in the shuffle, and then incompletely fulfilled. Not sure if McDonald’s has given up on uniforms in the States, but everybody was also just wearing whatever they wanted… hoodies and print shirts didn’t exactly convey that this was a professional operation (and the rest of the experience clearly confirmed that).