McDonald's

I ordered through the app and attempted to check in but the screen malfunctioned when I went to put my spot number and there was no way to correct it. It told me to go in to pick up my food and show them my code. I did and the manager that was a check out stated that I never checked in. I explained what was going on and showed her my phone. I told her I tried to call and she mumbled something about the phone not working… as I stand there with a screaming 2 year old. The food was ready which was nice, but not warm. She handed me a large bag of food and a tray of drinks for me to get out the door while holding my 2 year old and with my 6 year old by my side. They offered no help. Nothing to cover the mess up. No kindness. I get it’s not her fault the app messed up, but it isn’t mine either.

Stopped here on the way home from Crossville. The restaurant was clean. Even though they were extremely busy (Saturday around 11:30am) everyone was smiling and cheerful. There were so many people at the drive thru, inside at the kiosks and to be honest I had no idea how to use the self service kiosk. Luckily there was a kind woman who was in a fluorescent vest at the cash register. It was indeed my lucky day because she normally only works breakfast shifts. I ordered the $7 special that was on the front window. There was a bit of a wait but I didn’t mind. This shop was set up like a factory in the back and seemed to be pretty efficient. I received my order and went out to the truck. The first thing I noticed was that the fries were hot and fresh!! I had gotten sweet and sour for the nugg

I went through the drive-thru this afternoon,I have to say they were busy but when I got home and went to eat my two little cheeseburgers the meat was burnt it was black on both sides. My dog wouldn't even eat it and he eats everything. Considering how busy it was I was surprised at how quickly I got my food and now I know why because the hamburgers had already been cooked and they were burnt. Why would anyone sell that to a customer? You can't tell me that whoever was cooking those burgers didn't know that they were burnt. If they're black and charred they're burnt!

I live near this place and it is the absolute worst fast food/ McDonald's i have ever been to. You will wait 30 min for your food. That is no exaggeration! It has happened multiple times. whomever is the owner of this place needs to pay attention to the customer responses and fix this major problem. Its pitiful

The restaurant looked clean, the employees were friendly and seemed to be making effort to provide good service. My gripe is that I ordered on the app, from the Monopoly menu. I ordered 2 sandwiches and a large fries and not one of the items had the monopoly game pieces on it. 😡