McDonald's

This was my encounter with one of your employees at the McDonald’s in Aurora. I went in today with my grandson. After waiting approximately 15 minutes for our order, a worker came out and informed me that he was unable to make hot drinks. My grandson requested a cold caramel macchiato instead and he said he would prepare it. After 10 minutes, we still had no drink and my fries were missing from the order. People coming in after us were receiving their food and drink. Finally, a young lady asked if we were waiting for something. I informed her we were waiting for a drink that the young man was supposed to be preparing. She immediately got the drink and the missing fry. I told her I wanted a refund for the other hot drink. Out comes the man who disappeared, supposedly to make the cold macchi

Absolutely unacceptable experience, waited over 30 minutes for my food! First, when I pulled up to the window to get my food, I was handed the wrong bag. Then the manager Eric came over to the window and asked to have my receipt that they cleared my order from the screen and he could not retrieve it back to know what I had, I gave him my receipt and pulled around as he instructed. After about 10 minutes, an employee came out and tried handing me again the wrong food. He asked to see my receipt so he can get the correct food and I told him the manager took my receipt to make the food since the screen was cleared and they had no idea what my order was. About another five minutes, he came back out with the same incorrect food and asked me if I was sure this was not my order, I told him yes an

Waited in the drive-tru line for 30 minutes and the line NEVER MOVED. There were 12 cars ahead of me and not one of them moved in that period of time. I called the restaurant while I was in line to make sure they were open and the person who answered the phone said there were only two people working. A McDonald's franchise has TWO people working the entire store at lunch time on a weekday?! Do yourself a favor and avoid this store like the plague. I have already reported this store to McDonald's corporate.

I was given the wrong order and then was told I cant get a refund so I can come and get a replacement order next time I visit if I give my name and show my receipt. I did just that and they said since I didnt know the name of the manager working that night I could get a replacement. This mcdonalds always messes up my food, always has the rudest employees. It makes sense because even the general manager treated me like crap. Dont go to here whatsoever. Worst mcdonalds in the entire area. Would give lower rating if I could

I went through the drive thru with only one car in front of me and service was quick and courteous for about 2 minutes, until they pulled me into a parking spot and said it would be a few minutes, which was fine as I wasn't in a rush. 12 minutes later, many cars had come and gone through the drive thru while I continued to patiently wait. I finally left the car and went inside to a lobby with only 2 customers who already had food, no one waiting to order, zero cars in the drive thru and at least 6 visible employees working (maybe pre-ordered services as no one had ordered in person.) The girl who had taken my payment at the first window offered to help me and I explained that I was still waiting. She said she had to go get a manager because there were no orders. The manager came out, but t