McAlister's Deli

Ordered a meal online Monday night that included the new Cuban sandwich as well as 3 red velvet cheesecakes and 3 sweet teas for the family. When I went in to pick up the order, the cashier handed me the bag without any comments. The teas she gave me had almost no ice in them at all, but I overlooked that since I would be taking them home and could add the ice myself. I had to ask for lemon, which she just threw a handful into a cup and handed to me. That was fine though, I thought...no big deal. However, before leaving I stopped at a table to check my order and realized that our 3 cheesecakes were missing. When I went back up to inform her of this, a customer nearby commented on the fact that I was smart to check, since they always leave something out every time he does a carry out order

Went to get two teas and sat outside the window for 10 minutes while several employees looked at me through the window and refused to put their phones down , in the meantime a line formed into the road behind me! When did it become acceptable to use phones while on the clock when customers are present? Also I get employees must wash their hands after using the restroom but how is it any less sanitary for them to touch their phones and then handle my food? This seems to be a consistent complaint , I know the management will respond but when will action be taken to make service better?

My family went there for lunch on Sunday Nov 16 2025. Theit irdercqwad not complex, and yet it was over an hour before their cold food was served with No Apology or Anything. If my husband had not gone to ask where their food was they would probably still be sitting there waiting on their food. There should be someone in charge who makes sure everything is running smoothly. Their food would not have been delivered cold and an HOUR late. I expect an Apology!!

An absolute amazing place to dine in. The food was fantastic, and we got it in a quick manner. The seasonal sugar plum tea was refreshing with a hint of holiday spices. The staff was friendly and respectful. I will definitely be planning a return trip soon.

The food was nice and employees did their best for us to give best service. Good place to enjoy delicious meal with reasonable price.