Manhattan Bagel

This morning I placed a very large order for my family's annual gathering for Beachwoods Candy Cane Toss. Over 50 items total, 27 of them breakfast sandwiches. All different. I dropped off the list to them yesterday and asked for it to be ready at 9am. It was ready on time, everything was hot AND everything was 100% accurate. And this was the second year in a row they did this. I have used 3 different bagel shops previously and none of them got everything item right.

My friends and I placed an order to pick up from Manhattan bagel today. While ordering the man who I spoke to repeated the order back to me which I appreciated and everything he said was correct. We picked up the food and brought it back to the house. Every sandwich was completely wrong. Not only were they wrong but they looked inedible. We ended up throwing all of them away and called for a refund. We asked the man we spoke to regarding the refund if we should bring in the sandwiches in prior to us throwing them out. He said no he needed to speak to his boss. His boss gave me a call about an hour later and said he will not give a refund. He said we should’ve brought the sandwiches back even though we were going to and his employee told us not to. All in all this was my worst experience at

I ordered online. Got avacodo on a sausage egg and cheese, that is not how it was ordered. No where on the order was there avacodo. When I called the person who answered the phone their resolution was to say no avacodo next time. THE SANDWICH DOESN'T COME WITH IT!!! So I have to say no avacodo for everything I order? He did not offer to fix the issue. And said the only thing he could tell me was to say no avacodo. My fiance can't eat his sandwich now because he has a sensitivity to it. Unreal. Service needs to be trained better.

So I've been coming to you guys for a long time, but your bagels are extremely small now and almost hollow inside?? Whats going on? I wold rather pay the price you charge for bigger bagels that are not hollow inside I understand cost of ingredients went up but instead of making your bagels smaller and using less dough and keeping your price higher it would be great if your bagels were the size they used to be again I feel like I'm paying for nothing these bagels are extremely tiny and when I tell you how I cut the bagel open and there is no bread inside please think about this and your bagels are not cheap they used to be bigger hardier these are extremely small I'm disappointed

Went in and placed our order for three sandwiches figured it would be a very simple order. The first complaint that I have is I’m not sure if it’s new owners or a new way of doing things but their pork roll is sliced so thin now that you don’t even taste it on the sandwich anymore. Second issue is, I placed my order. The cashier read my order back. We got the order to the house and the order was wrong. I asked for salt, pepper and ketchup on one of my sandwiches. They put so much pepper on the sandwich that it was literally setting my mouth on fire talk about over seasoning. I don’t know what happened to this place over the last year or so it used to be fantastic but the people that are running it now just went downhill and it is not good as it used to be. I actually would prefer to go to