Long John Silver's | A&W

Ordered food at 2:24 pm according to the reciept At 2:44 I was standing at the counter with a very angry look on my face. An employee asked me if I was waiting and I said yes for the past 20 minutes. She asked my name and then said it's only been thirteen minutes. I reiterated it had been 20 and she once again said no. Only thirteen. So ok, I guess I'm lying then. We get our food and we are missing 6 hush puppies. They say that they just dropped more and that they will bring them out in three minutes. Wife is not happy but sure. Sit down to eat and not only are the onion rings under done, but one of them was completely raw. The batter was still liquid. Then when my wife opened her hamburger the lettuce was completely brown soggy and disgusting. After biting into the hamburger it was gray

Wow man this place is a trip, on a Thursday I ordered 3 boxes of food and got only 2, called them and after 2 hours of periodically recalling trying to get a hold of them I finally got an answer. They told me they'd replace it the next time I'm there. Go back on Saturday I ask for my replacement and order another food box, they said sure they'll put it in the same bag as the food I'm ordering. So tell me why I only got the food I ordered and not the replacement? The fact is I came in after getting a messed up order and order more food on top of the replacement they should of put there best customer service to me to insure my visit was better this time. Instead I get worse, if you want to order food pay for it and not receive it, this is the place for you, horrible customer service. They're

Haven’t been here in a long time. We did dine in. The place was cleaner than I remember. Very nice lighting at the tables. The cashier was very nice. With two kids screaming she was still very nice. The food was hot and very good. Great customer service. Under new management and shows.

The sign says meet the new manager. The only reason I would want to meet them is to tell them how terribly ran this building is. There was only two cars in the drive thru line yet it took over 20 minutes to get my food. I had one minute to eat my food when i got back to work. We only ordered two two piece fish meals. They also got our drinks wrong. The main appeal of this place is their A&W root but we got Pepsi instead. The hush puppies were undercooked and they barely gave us any fries! Never go here for lunch they are unable to work efficiently or accurately!

Went though drive through. Battered shrimp was still wet in places, Fish was not crunchy, even the cross cut fries were under cooked. Best thing was the hush puppies, nice and crunchy. Flavors would have been there if cooked completely.