Krystal

Customer service = terrible. Parking lot was empty. There was 1 vehicle ahead of me in the drive thru. When I got up to order they said they would be with me in a second. I waited 7+ minutes and once several cars were lined up behind me I said “hello” just to make sure they didn’t forget about me. In return I got a rude “I’ll be with you in a minute”. I asked how long and if they were having issues and if so should I just get out of line.. I didn’t get a response. A minute later someone very rudely took my order. I will say that my Krystal’s were good and tasted fresh. The only negative of them was that it looked like someone tried to press them all completely flat.

The customer service I received was quite disappointing. I arrived at the drive-thru at 10:50 AM and was asked to wait a few minutes. It was 11:15 AM when someone finally returned to the speaker, at which point I was informed that breakfast service had concluded. I had been waiting since before breakfast ended, and unfortunately, I did not receive an apology or any courtesy regarding the extended wait. I believe Krystal has the potential to offer a much better experience. Even a simple order of four glazed bombs seemed to take an excessive amount of time.

First off back people work here they are laziness people on earth order 3 chill dogs and gave me plain dogs the drinks test like straight chemicals took 1 hour this place is hot garbage they ruined this place don't come you will regret.go to another location is what I recommend

I usually go to Chick Fil A for my Saturday breakfast. Ive been seeing commercials for Krystal's breakfast. So I decided id give it a try. Never again. A large employee was sitting at the table and complained "these customers KEEP coming in!" Then walked over to the register and asked "what you want?" If I hadn't done already ordered online, I would have walked out. Nasty attitude! Never again. And hes STILL complaining as I type this.

I don't expect much when I come to Krystal because universally this chain is pretty bad however today was a special sort of hot mess. Got to the speaker and ordered 4 Krystal's with cheese, one no cheese no mustard no pickle add ketchup. The girl had to ask me 5 times what I wanted instead of listening and then keying in the order accordingly. I received my food and all 4 burgers had cheese, all the toppings and all 4 had ketchup. The girl was very rude as well acting like I was bothering her for ordering as she didn't say one word to me at the window. I let her know as much that she was rude and then she finally found her voice and said "what you say to me?" I said "oh now you got something to sayz bravo". Avoid this place at all costs. Sad